Ace Concepts, Inc. · 4 days ago
Sales and Enrollment Associate - Verizon Services
Long Island, NY
Full-time
Onsite
New Grad, Entry Level
0+ years expAce Concepts, a dynamic sales and marketing firm, is actively seeking a highly organized and empathetic individual to join their team as a Sales and Enrollment Associate for the Verizon program. This role involves guiding customers through the setup of telecommunications solutions while receiving hands-on training to master Verizon's service offerings and enrollment processes.
Business DevelopmentMarketingTraining
Responsibilities
Directly engage with prospective residential Verizon customers who are ready to sign up for services, providing clear guidance through the final enrollment stages
Explain service terms, conditions, and pricing for Verizon’s comprehensive offerings with clarity and patience
Guide customers step-by-step through the digital and physical application and enrollment process, ensuring all necessary information is accurately captured to complete the sales process
Precisely collect and enter customer data into designated digital systems, verifying accuracy and completeness for sales activation
Verify customer eligibility and ensure all required documentation (IDs, proofs of address, etc.) is obtained and compliant with Verizon and company guidelines
Process new service activations, upgrades, or transfers efficiently, confirming successful initiation of services
Address any final customer questions or concerns regarding their enrollment, providing reassuring and accurate information
Maintain meticulous, confidential records of all direct customer enrollments, interactions, and follow-up activities within CRM systems
Actively participate in daily team meetings, structured training sessions, and continuous coaching to enhance knowledge of Verizon products and enrollment protocols
Collaborate seamlessly with direct sales and customer service teams to ensure a smooth transition for the customer from initial interest to active service
Proactively identify and troubleshoot basic enrollment obstacles, escalating complex issues as needed to ensure customer satisfaction
Qualification
Required
Up to two years of experience in direct customer service, administrative support, retail, or roles requiring high attention to detail; entry-level candidates with strong potential are highly encouraged
Exceptional verbal communication skills, with the ability to convey detailed information clearly, patiently, and in an easy-to-understand manner
High degree of accuracy and meticulous attention to detail in data entry and form processing
Strong organizational skills and the ability to manage multiple enrollments efficiently
A proactive, customer-centric mindset with genuine empathy and a commitment to ensuring positive experiences
Proficiency in basic computer usage and a readiness to quickly learn CRM systems and digital enrollment platforms
Demonstrated ability to follow established processes and procedures precisely
Professional demeanor and integrity in handling sensitive customer information
Benefits
Uncapped commissions
Company
Ace Concepts, Inc.
Ace Concepts proud partner list spans Fortune 500s to start-ups. Our promotion strategies create growth in every region we serve.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase