NEOGOV · 1 day ago
Library Associate (Hourly)
Chula Vista, CA
Full-time
Onsite
Entry Level
$28.15/hr - $34.22/hr
1+ years expNEOGOV is a company that provides innovative solutions for government organizations, and they are seeking a Library Associate to lead and perform a variety of complex customer service and library duties in a public library setting. The role involves assisting library guests, providing technical training, and performing related duties as assigned.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Greet guests and provide directional assistance
Explain library circulation policies and procedures to patrons, and assist them with check out, computer, printer, or other equipment problems
Check patron status to verify registration information
Issue library cards
Calculate and collect fines and other charges for overdue, lost or damaged books or audio/visual materials
Contact patrons regarding overdue items, books and materials that are received
Respond to patrons request for information and materials
Assist guests with basic reference questions as needed
Refer more difficult reference to appropriate professional staff members
Assist library guests with utilizing public access computers effectively including registering, reserving, printing, and accessing data and office applications
Check library books and materials in and out using a computerized on-line system
Assist and advise guests in the use of library equipment and resources
Set up circulation desk for daily activities
Prepare cash drawer and desk supplies
Record, balance, and verify daily receipts
Maintain records and files related to library service activities and projects
Prepare a variety of periodic and special library processing and statistical reports
Receive, verify and release materials for on-line reserve requests
Unpack, check, and sort daily book shipments and distribute as indicated
Train library aides, volunteers, and less experienced staff as needed
Receive returned books and materials, review due dates and examine items for damages
Sort returned materials for return to local shelves or for shipment to other library locations
Operate standard office equipment and perform general clerical and typing work
Order supplies
Conduct story hours and assist with guest library programs
Perform reader's advisory assistance to guests using local materials, online resources, and other appropriate tools
Review materials and recommend additions and deletions to collections, withdraw materials as needed per established guidelines
Organize work, set priorities, and follow up to ensure coordination and completion of assigned work
Refer difficult or unusual problems to appropriate supervisory and/or professional staff members
Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer services
Perform other related duties as assigned
Qualification
Required
Bachelor's degree (120 units) from an accredited college or university with major coursework in Liberal Arts, Library Information Systems, or related field; AND at least one (1) year of full-time paraprofessional library experience or two (2) years of increasingly responsible full-time customer public service experience
Associate's degree (60 units) from an accredited college or university with major course work in Liberal Arts, Library Information Systems, or related field; AND at least two (2) years of full-time paraprofessional library experience or three (3) years of increasingly responsible full-time customer public service experience
Completion of a minimum two (2) years coursework culminating in a certificate or diploma in Library Sciences (Specialty or Foreign educational programs); AND at least two (2) years of full-time paraprofessional library experience or three (3) years of increasingly responsible full-time customer public service experience
Completion of at least 30 units from an accredited college or university with major course work in Liberal Arts, Library Information Systems or related field; AND at least three (3) years of full-time paraprofessional library experience or four (4) years of increasingly responsible full-time customer public service experience
Knowledge of: general municipal library services, organization and functions, including Dewey decimal system; basic public desk etiquette and methods of providing information; modern office practices and procedures; computer equipment and software applications related to assignment; basic arithmetic; English usage, spelling, grammar, and punctuation; public library operations and automated systems, policies, and procedures; standard terminology and practices related to paraprofessional library support work; library technical resources and trouble shooting of library equipment; customer service and conflict resolution techniques
Ability to: perform a variety of customer service functions in a public library setting; interpret and explain library procedures and operational manuals; prepare periodic reports and other correspondence related to assignment; keep related records files; make accurate arithmetic computations; train library aides, volunteers, and less experienced staff as needed; communicate using the telephone and via face-to-face interaction; operate standard office equipment, computer equipment and software applications related to assignment; prioritize and coordinate several work activities; research, organize, and maintain accurate office files; make sound judgments and decisions within established guidelines; use initiative and sound independent judgment within established guidelines; work evenings and weekends; communicate clearly and concisely, both orally and in writing; perform paraprofessional library work involving the use of computers and software programs, and trouble shooting library equipment; develop and present library classes and programs; read, analyze, and write reports; interpret information; assign and review the work of others, including volunteers, and provide training; establish and maintain effective working relationships with those contacted in the course of work; work with various cultural and ethnic groups in a tactful and effective manner
Must be able to work flexible hours, including evenings and weekends
Benefits
Part-time/temporary employees participate in the Public Agency Retirement System (PARS).
Part-time/temporary employees shall accrue sick leave pursuant to the Health Workplace, Health Family Act of 2014 (AB 1522).
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase