Preferred Mutual Insurance Company · 1 month ago
IT Services Support Tech, Junior - Onsite, New Berlin, NY
New Berlin, NY
Full-time
Onsite
New Grad, Entry Level
$22.50/hr - $27/hrPreferred Mutual Insurance Company is seeking a Junior IT Service Desk Technician to be the first point of contact for employees seeking technical assistance. The role involves responding to IT support requests, troubleshooting common IT issues, and assisting with setting up new computers and user accounts.
Auto InsuranceFinancial ServicesInsurance
Responsibilities
Respond to IT support requests submitted through the ticketing system, email, chat, or phone
Gather basic information from users to understand and document the problem
Perform initial troubleshooting steps for common hardware and software issues (e.g., password resets, printer problems, application errors)
Escalate complex or unresolved issues to senior IT staff
Keep accurate records of issues and actions taken in the ticketing system
Assist with setting up new computers, installing approved software, and configuring user accounts
Help maintain inventory records for IT equipment and software licenses
Follow established procedures for routine tasks such as system updates, backups, and equipment deployment
Learn and follow company IT policies and security best practices
Participate in training to expand your technical skills and knowledge of company systems
Qualification
Required
High school diploma or equivalent required
Basic understanding of computer hardware, operating systems, and common software applications
Familiarity with Microsoft Windows 10/11 and Microsoft Office 365
Strong communication and customer service skills
Willingness to learn and ask questions when unsure
Ability to follow written instructions and established processes
Positive attitude and interest in building a career in IT support
Preferred
Coursework or informal experience in IT preferred
CompTIA A+ certification (or working toward it) preferred
Any hands-on experience with troubleshooting computers, even in a non-professional setting (school projects, volunteer work, personal builds) is a plus
Benefits
Short-term disability, long-term disability, and life insurance coverage are provided at no cost
Optional benefits include enhanced life insurance and critical illness plans
401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
A cash-balance pension plan
Student Loan Repayment Assistance
A short-term incentive plan for all employees
Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
7 days of paid sick leave
10 paid company holidays
Personalized paid time off after 3 years!
Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp’s group and digital resources
Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more!
Medical, dental, and vision coverage options begin on the first day of employment
Health Savings Accounts (with a generous employer contribution!)
Company
Preferred Mutual Insurance Company
Preferred Mutual, a property and casualty insurance provider, helping more than 235,000 customers and over 500 independent agent partners Live Assured every day through superior products and unsurpassed customer service.
Founded in 1896
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Pauline E. Ashworth
Executive Vice President, CHRO, Chief DE&I Officer and Corporate Secretary
Michael DeHetre
EVP, Chief Underwriting Officer
Recent News
Rochester Business Journal
2025-05-04
2022-09-02
Company data provided by crunchbase