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Senior Solutions (Senior Solutions At Home, Inc.) · 1 day ago

Scheduler/Customer Service Representative

Wilmington, DE

Full-time

Onsite

New Grad, Entry Level

Senior Solutions is a company focused on providing exceptional customer service in the scheduling domain. The Scheduler/Customer Service Representative is responsible for managing schedules, addressing customer inquiries, and ensuring effective communication between caregivers and clients.

Health CareHome Health CareNutritionTransportation

Responsibilities

Answer phone calls in a professional and timely manner

Manage, fill and update schedules by matching caregiver skills to client needs and handling last-minute changes

Triage heavy phone volume efficiently

Review and approve schedules weekly for billing and payroll

Serve as a liaison between caregiver staff, clients, families, and other back-office employees

Learn and utilize new software to document all activities in a shared database

Maintain composure and work effectively in a fast-paced environment

Demonstrate excellent customer service skills

Able to learn new software and document ALL activities in a shared database

Utilize strong critical thinking and problem-solving abilities

Be familiar with New Castle and Kent Counties for mapping locations

Perform other duties as assigned

Qualification

Customer serviceSchedulingMedical terminologyData entryIndependenceProblem-solvingCommunication skillsConfidentiality

Required

High School Diploma or GED equivalent required

Proven track record of providing excellent customer service

Knowledge of medical terminology and coding is necessary

Strong problem-solving skills

Proficiency in data entry and computer skills, including Microsoft Office Suite

Excellent verbal and written communication skills

Ability to maintain confidentiality

Ability to work independently with minimal supervision

Must pass background check, drug screening, a doctor's physical, and a 2-step PPD test

Preferred

Associate's degree preferred

Previous experience as a scheduler in a medical-related field is advantageous

Company

Senior Solutions (Senior Solutions At Home, Inc.)

At Senior Solutions, we have refined our care management skills and developed high care standards to ensure the best care for our clients and their families, along with a commitment to training and mentorship for our professional caregivers and office staff.

Founded in 2010