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Enterprise · 1 day ago

Customer Service Agent - Santa Fe, NM

Santa Fe, NM

Full-time

Onsite

Entry Level

$18/hr - $18/hr

1+ years exp

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process, ensuring a pleasant experience for customers while assisting with their rental needs.

AutomotiveEnterprise SoftwareInternet

Growth Opportunities

No H1B

Responsibilities

Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both

Identifies and attends to the customer by name, verifies rental agreement and reservation

Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes

Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty

Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction

Provides all customers with undivided attention while assisting them

Prepares all rental and return documents accurately and completely

Offers all customers assistance with directions, maps, local area information and appropriate service information

Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges

Ensures that the return date and time on the rental agreement is accurate

Reviews all charges at the time of vehicle return

Prepares the Rental Agreement Folder with all required information

Answers the telephone in a friendly, helpful and prompt manner

Maintains the appearance of the rental counters and customer areas to present a neat and orderly image

Ensures that the counter is stocked with appropriate supplies to provide smooth and effective counter service, and maintains work area in a safe and clean condition

Assists customers within the queue to minimize any wait time and provide the most efficient service possible

Seek to improve job performance through self-assessment, skill development, training and goal setting

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous job-related duties as assigned

Qualification

Customer service experienceHigh School DiplomaCommunication skillsProblem-solving skills

Required

High School Diploma or G.E.D. required

Must have a minimum of 1 year prior customer service retail or administrative support experience

Must have a current and valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)

Must currently live in the Santa Fe NM. area or have plans to relocate within the next 30 days

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must be at least 18 years old