Mercalis · 1 day ago
Program Manager
Morrisville, NC
Full-time
Onsite
Mid, Senior Level
3+ years expMercalis is an integrated life sciences commercialization partner that provides comprehensive solutions across the healthcare value chain. The Program Manager will serve as the primary point of contact for designated accounts, focusing on the integration and implementation of eServices to enhance operational efficiency and patient access to medications.
Clinical TrialsHealth CareManufacturingMarketingPharmaceutical
Responsibilities
Primary point of contact for designated account(s) with respect to prioritizing eServices use cases and volume forecasts
Invest the time and training necessary to ensure our internal Mercalis and account designates understand the appropriate Use Case(s), anticipated response rates, for each eService transaction type, respectively
Manage / Monitor all eServices activities within the designated account(s), acting as the primary liaison between the designated account(s) and the Mercalis Products team
Principal contributor to the knowledge, understanding and application of the Mercalis catalog of eServices APIs, eServices transactions, and Use Cases within the designated account(s)
Define the business and technical requirements for designated accounts' eServices integration(s) and implementation(s)
Create / Maintain account status for each eService implementation, and roadmap, across all respective therapeutic areas and across all use cases therein
Guide implementation and ongoing support of the Mercalis eServices APIs, services, and platforms for designated account(s)
Collaborate within the agile process, particularly as it pertains to securing account's eService development activities and roadmap fit into the overall corporate IT development cadence
Create / Maintain status reporting that aligns eServices utilization, success metrics, and billable transactions
Partner with eServices Products team to grow eServices use and improve eServices within designated account portfolio
Act as primary point of contact for the client account(s) development team, ensuring close collaboration on project timelines, development, and the successful implementation of new features within the client's CRM system
Proactive strategic account management based on insights, account objectives, and KPIs
Qualification
Required
Bachelors degree; or 4 years relevant work experience may be considered in lieu of a degree
Minimum of 3 years of experience in product management and/or program management, with a proven track record of success
Minimum of 2 years of experience in product management or related roles, with a proven track record of success
Extensive client management experience within the healthcare industry, project leadership, healthcare industry knowledge, data analysis proficiency, client facing interactions, team management skills, change management experience
Ability to analyze complex situations, identify challenges, and develop effective solutions
A strategic thinker with a focus on continuous improvement and innovation in the delivery of eServices
Proficiency in software and hardware tools, including but not limited to Visio, MS Office and Salesforce
Exceptional time management and organizational skills, with the ability to prioritize tasks effectively
Strong public speaking and presentation skills, with the confidence to articulate complex ideas to diverse audiences
Resilience and adaptability to navigate through challenges and drive positive outcomes
Excellent verbal and written communication skills, with the ability to convey information clearly and persuasively
Ability to quickly learn and adapt to new software programs and technologies
Self-starter with the ability to work independently and proactively identify opportunities for improvement
Internal candidates with demonstrated expertise in utilizing eServices, client management, strategic thinking are encouraged to apply
Demonstrated leadership experience in digital services delivery, project management, or a related field
A proven track record of implementing effective eService solutions and driving digital innovation within an organization
Understanding of agile process and scrum methodologies
Preferred
Product Management Certification (PMC) from reputable institutions, is strongly valued
Bachelor's degree in healthcare, and more specifically patient affordability and access; relevant work experience may be considered in lieu of a degree
Certification in Agile or Scrum (e.g., CSM, PSM, or PMI-ACP) is highly desirable
Company
Mercalis
Mercalis is an integrated life sciences commercialization that offers comprehensive solutions across the healthcare value chain.
501-1000 employees
H1B Sponsorship
Mercalis has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2025-03-12Acquired
2011-05-18Series Unknown
Leadership Team
Scott Dulitz
Chief Executive Officer
Recent News
2025-07-04
2025-05-10
Company data provided by crunchbase