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Loop AI - Delivery Intelligence Platform · 1 day ago

Customer Success Enablement Specialist

New York, NY

Full-time

Onsite

Mid Level

Loop AI is seeking a highly motivated Customer Success Enablement Specialist to help build the foundation of their Customer Success organization. This role is crucial in ensuring the CS team operates effectively by developing enablement resources, training programs, and execution rigor to deliver exceptional customer outcomes.

Artificial Intelligence (AI)Enterprise SoftwareMachine LearningSaaS

Responsibilities

Join a high-performing, fast-growing Customer Success team in builder mode

Own Customer Success enablement, including onboarding new CS team members and creating, maintaining, and improving playbooks, templates, training materials, and internal documentation

Partner with CS leadership to identify enablement gaps and proactively build resources that improve customer conversations, execution quality, and team confidence

Translate product updates, customer learnings, and CS best practices into clear, actionable enablement materials

Ensure enablement resources stay current, easy to find, and actually used by the team

Support readiness across the customer lifecycle, including onboarding, adoption, renewals, expansion, and risk conversations

Partner with Product, Sales, RevOps, and Implementation to ensure messaging, expectations, and customer context are aligned

Act as a force multiplier for the CS team by reducing friction, improving clarity, and enabling proactive, high-quality customer engagement

Qualification

Customer SuccessEnablementSales EnablementTraining Materials DevelopmentClear CommunicationDetail-orientedCross-functional Collaboration

Required

Experience in Customer Success, Enablement, Sales Enablement, Implementation, or a related customer-facing role at a SaaS or fast-growing technology company

Demonstrated ability to take ownership, identify gaps, and move work forward without waiting for detailed direction, with comfort taking initiative and accountability in environments where structure is still being built

Strong enablement instincts, with the ability to turn complex ideas into simple, practical guidance that teams actually use

Highly detail-oriented with a strong sense of ownership and follow-through

Builder mentality that thrives in early-stage environments with evolving structure and ambiguity

Comfort partnering cross-functionally and influencing without formal authority

Clear communicator with a bias for action and a high bar for quality and execution

Preferred

Background in the restaurant or hospitality industry (or deep appreciation for it) is a plus, bringing a hospitality mindset grounded in customer obsession, attention to detail, and a no-drop approach in fast-paced, high-expectation environments