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Encore Fire Protection · 22 hours ago

Operations Coordinator

Bohemia, NY

Full-time

Onsite

Entry Level

$55K/yr - $75K/yr

2+ years exp

Encore Fire Protection is the east coast's largest full-service fire protection company, dedicated to providing innovative fire suppression, sprinkler, and alarm solutions. They are seeking an Operations Coordinator to manage service delivery schedules, maximize productivity, and enhance customer service within their operations team in Bohemia, NY.

Construction

Growth Opportunities

Responsibilities

Manage the service delivery schedule for a defined geographic region with up to 10 technicians

Maximize daily productivity (revenue) by scheduling work based on your technicians’ ability and route efficiency

Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule

Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience

Use and promote excellent customer service soft skills

Qualification

Customer serviceProject managementService Trade softwareInterpersonal skillsNew York geography

Required

2 - 3 years of office experience

Desire for growth

Manage the service delivery schedule for a defined geographic region with up to 10 technicians

Maximize daily productivity (revenue) by scheduling work based on your technicians' ability and route efficiency

Develop and manage a process for holding your technicians accountable to time and attendance policies as well as your set service schedule

Identify areas for process improvement and assist with creating and revising processes, ensuring better efficiency and customer experience

Use and promote excellent customer service soft skills

Interest (and ability) in learning new technology

Exceptional interpersonal and persuasion skills

Professional, customer-focused approach to completing assignments and representing Encore

Preferred

College degree or at least 2 years related work experience in a customer service role, project management/coordination, and/or facility services knowledge

Knowledge of New York geography