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Planned Parenthood of Greater Texas, Inc. · 1 day ago

Information Systems Specialist

Austin, TX

Full-time

Onsite

Mid, Senior Level

3+ years exp

Planned Parenthood of Greater Texas, Inc. is seeking an Information Systems Specialist to perform a variety of complex IT support activities. The role involves maintenance, software installation, end-user support, and training to ensure optimal workstation and network performance.

Hospital & Health Care

Responsibilities

Provides all levels of help-desk technical support of all organization standard applications to end-users; Provides user support for all office peripheral equipment and its proper maintenance, including printers, scanners, signature pads, phones, teleconferencing and audiovisual equipment

Coordinates with hosting providers as necessary

Tracks assigned tickets to ensure timely closure and follows up to confirm problems and issues are resolved to client satisfaction; reports and proactively pursues aged, open tickets; Responds and resolves requests, escalating when necessary

Conducts business systems analysis appropriate to the department's specific needs; recommends solutions to increase productivity and efficiency; evaluates and/or participates in the evaluation of technology products and solutions; consults with clients, users, vendors, and other providers of systems on the design and feasibility of proposed systems and modifications; estimates cost and timing of systems modifications and new systems development; presents recommendations to management or higher-level technical staff

Communicates information regarding outages to all impacted users in advance when planned and when known in response to an outage. Advises users when systems return to functionality

Performs installation, configuration and upgrades of desktop hardware and software as determined by office and company established procedures

Tests and prepares documentation, IT procedures, reports, specifications, and program descriptions for commercial software applications

Performs System Administration support including M365 management, active directory management, Azure/AWS cloud management, backup and restore data, SQL server access for vendor maintenance, and support of specialized applications for various departments

Performs Voice over Internet Protocol (VoIP) such as Phone System, Voice Mail, Contact Center maintenance and management

Provides basic Network Administration activities

Provides IT department support for special projects or offer additional backup support as needed

Responsible for ensuring that the IT assets (hardware, software, network infrastructure, phone, etc.) inventory is accurate and current; Responsible for maintaining proper inventory levels for new hires; replacement of frequently needed parts and redundancy factors; and communicating low inventory levels

Embraces the organization's 'In This Together' customer service standards and uses them with internal and external customers

Adheres to organizations HIPAA Security and Privacy policies, as well as all Information Security policies

Qualification

System AdministrationDesktop SupportNetwork AdministrationCloud ManagementHardware TroubleshootingClient Application SupportSoftware SupportRemote User SupportCustomer ServiceAnalytical SkillsCommunication SkillsOrganizational SkillsTeamworkProblem Solving

Required

High School diploma or equivalent + 5 years of related experience or IT-related Associate's degree + 3 years of related experience or IT-related Bachelor's degree + 1 year of related experience

Related experience: desktop support, system administration or network administration

Must be able to work other shifts including evenings and weekends (including holidays as needed) and availability for on-call support off hours

Must be able to travel as required

Excellent customer service skills and ability to effectively interact with computer users with varying levels of experience

Ability to communicate technical issues in lay terms for end users while maintaining a friendly, courteous, customer-focused demeanor; excellent oral and written communication skills

Ability to document technical procedures and general user instructions accurately and succinctly

Strong organizational skills and ability to multi-task and prioritize work

Possess effective analytical skills

Ability to provide oversight of compliance and regulatory requirements pertaining to position

Ability to provide effective, equitable, understandable, and respectful quality care and services that are responsive to the diverse cultural health beliefs and practices, preferred language, health literacy and other communication needs

Ability to work effectively as a team member

Ability to exercise initiative, sound judgment, and problem-solving techniques in the decision-making process

Be discreet and safeguard confidential information. Maintain sensitive and confidential employee/company information

Possess integrity and compliance – can be relied upon to act ethically

Affiliate Knowledge: Understands the mission and structure of the affiliate and exhibits organization's core values

Organizational Awareness: Demonstrates a comprehensive awareness of the impact and implications of decisions and actions on other areas within the organization

Work Management: Effectively manages time as a resource; establishes realistic priorities; schedules own time and activities effectively; gives balanced focus and attention to appropriate long- and short-term priorities. Develops action plans and budgets; leverages technology; anticipates obstacles; establishes check points and monitors progress

Interpersonal Sensitivity: Acts in a way that indicates understanding and accurate interpretation of others' concerns, feelings, strengths and limitations. Uses interpersonal understanding to shape one's own response

Building Relationships: Shows genuine interest in others' needs and opinions; establishes rapport; earns the confidence and trust of others; demonstrates consistency between words and actions; delivers on commitments

Remains informed of current developments in the relevant professional area and incorporates new knowledge into job duties; serves as a resource person in area of expertise; applies specialized knowledge and skill to handle the job; uses and applies appropriate technology; actively pursues new professional knowledge in area of expertise

Adaptability or Flexibility: Responds with flexibility to shifting priorities and changing work situations; recovers quickly from problems and setbacks; develops new skills to remain competitive. Adapts easily to change, sees the merits of differing positions, and adapts own positions and strategies in response to new information or changes to a situation

Coping with Demands of the Position: Uses effective problem solving while working under stress, high volume of work demands and/or time demands; regularly meets deadlines

Exemplify the organization's values: We Tend to the Team; We Respect and Honor All People; We Jump In; We Try and We Learn; We Care for our Business; and We Return to our Mission

Must have excellent computer skills with knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet

Must have the willingness and ability to adapt to change including advances or new technology

Must have excellent customer service skills and be committed to providing the highest level of customer satisfaction