The Walt Disney Company · 1 day ago
Manager, Crew Claims-Disney Cruise Line
Celebration, FL
Full-time
Onsite
Mid, Senior Level
5+ years expThe Walt Disney Company is a leader in the entertainment industry, dedicated to creating unforgettable guest experiences. The Manager, Claims for Disney Cruise Line will provide strategic leadership to a team of Claims Representatives, ensuring effective claims handling while fostering collaboration and positive relationships with stakeholders.
Amusement Park and ArcadeAnimationConsumer GoodsDigital MediaE-CommerceMedia and EntertainmentMulti-level MarketingPerforming ArtsResorts
Responsibilities
Lead, support, and coach Claims Adjusters
Collaborate with Marine Claims leadership to set, implement and achieve department goals and strategies
Onboard and train new Claims Representatives
Foster and maintain positive relationships with key stakeholders including operational partners both shoreside and shipboard, excess carrier, Legal, and Security
Oversight of investigations, including crew medical sign off claims, liability of bodily injury, property damage, and subrogation claims
Review of claim files in accordance with department operating guidelines, with focus for timeliness, accuracy, and action-planning that will bring files to successful and cost-effective resolution
Partner with the Legal Department in review of lawsuits / arbitration
Chair specific project teams which focus on the execution of key business objectives for the Marine Claims team
Maintain Operating Guidelines for the team, including coordination with Guest Claims and Crew Claims teams to ensure seamless processes amongst the teams
Qualification
Required
Florida 520 or 620 All-Lines Adjusters' License with the State of Florida in good standing
5+ years of experience leading a team of professionals
Demonstrated ability to effectively lead a team, providing training, support, development and coaching
Ability to manage high level of complexity with degree of independence, balancing the need for collaboration with minimal supervision
Capable of working under deadline pressures while handling multiple priorities, with strong organizational skills and attention to detail
Proficient at reviewing and understanding business challenges with goal of recommending best practices and process improvements
Appropriately influence business results through negotiation, persuasion and personal presence
Foster and maintain positive relationships with key stakeholders, partners, vendors, and regulatory agencies
Demonstrated ability to work in a paperless claims environment
Ability to handle confidential information
Effective communicator for difficult concepts and capable of negotiating with others that have different points of view
Proven ability to manage conflict, and the courage to challenge organizational thinking
Ability to interface effectively at all levels in the company
Bachelor's Degree in Business, Risk Management, or related field, or equivalent experience
Preferred
Demonstrated knowledge and familiarity with Business Objects or related reporting software
Understanding of business specific systems such as SeaWare, Seacare, Fidelio, DCLIMS CARS, etc
Benefits
Health and savings benefits
Educational opportunities
Special extras that only Disney can provide
Company
The Walt Disney Company
The Walt Disney Company started as a cartoon studio and evolves into sports coverage and television shows.
10001+ employees
H1B Sponsorship
The Walt Disney Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (83)
2024 (63)
2023 (96)
2022 (130)
2021 (30)
2020 (40)
Funding
Current Stage
Public CompanyTotal Funding
$11BKey Investors
Citibank
2020-04-13Post Ipo Debt· $5B
2020-03-20Post Ipo Debt· $6B
1978-01-06IPO
Leadership Team
Robert Iger
CEO
Christine M. McCarthy
Senior Executive Vice President & Chief Financial Officer
Recent News
2026-01-08
2026-01-07
Company data provided by crunchbase