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Smith's Food & Drug Centers · 1 day ago

FRONT END/FLOOR SUPERVISOR

Pleasant Grove, UT

Part-time

Onsite

Mid Level

Smith's Food & Drug Centers is a part of the Kroger family of companies, serving customers across multiple states. The role of Front End/Floor Supervisor involves modeling exceptional customer service, supervising front end associates, and ensuring smooth operations at the check-out area.

Food Processing

Responsibilities

Model exceptional customer service and engagement behaviors

Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them

Spend at least 90% of time on customer approach side of the check lanes

Be an approachable, visible source of assistance to both customers and associates

Maintain self-checkout and total front end queuing standards

Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices

Ensure till audits are being performed

Supervise basket retrieval process

Maintain break schedules for front end associates

Make sure carry-outs are offered to customers

Supervise cleanliness and safety conditions for front end and restrooms

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports

Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualification

Customer serviceSupervisionCoachingEngagement behaviorsPerformance reviews

Required

Previous comparable experience

Model exceptional customer service and engagement behaviors

Greet and engage 90% of all customers through greeting, smiling, making eye-contact and thanking them

Spend at least 90% of time on customer approach side of the check lanes

Be an approachable, visible source of assistance to both customers and associates

Maintain self-checkout and total front end queuing standards

Coach cashiers, courtesy clerks and self-checkout attendants on engagement, check-out procedures and best practices

Ensure till audits are being performed

Supervise basket retrieval process

Maintain break schedules for front end associates

Make sure carry-outs are offered to customers

Supervise cleanliness and safety conditions for front end and restrooms

Supervise and coach direct reports in the performance of their duties; complete performance reviews and provides feedback to direct reports

Must be able to perform the essential functions of this position with or without reasonable accommodation

Benefits

A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.

Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.

Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.

Valuable associate discounts on purchases, including food, travel, technology and so much more.

Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.

Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.