Visiting Angels Columbus Ohio ยท 2 days ago
Scheduling Coordinator
Columbus, OH
Full-time
Hybrid
New Grad, Entry Level
$52K/yr - $58K/yrVisiting Angels is dedicated to providing compassionate, professional home care that helps seniors live safely and independently. The Scheduling Coordinator plays a vital role in managing and maintaining caregiver schedules to ensure clients receive consistent, high-quality care while acting as the primary point of contact for caregivers and clients regarding scheduling needs.
Hospital & Health Care
Responsibilities
Develop, maintain, and update caregiver schedules to ensure all client needs are met
Match caregivers with clients based on skills, experience, location, and client preferences
Ensure continuity of care by minimizing changes in caregiver assignments whenever possible
Adjust schedules promptly in response to call-offs, client changes, or emergencies
Track caregiver availability, preferences, and restrictions in scheduling software
Act as the main liaison for caregivers regarding schedules, shift confirmations, and changes
Communicate promptly with clients and families regarding any changes in caregiver schedules
Provide professional, courteous, and compassionate customer service to clients, families, and staff
Collaborate closely with the team to ensure client care plans are fully supported
Maintain accurate and up-to-date schedules in agency systems
Ensure compliance with state, federal, and Visiting Angels policies regarding caregiver assignments
Document caregiver call-offs, tardiness, or availability changes for performance records
Assist with timesheet and payroll verification by confirming shifts worked
Work closely with recruiters and HR to understand caregiver staffing levels and availability
Provide feedback to management regarding caregiver performance or recurring scheduling issues
Participate in after-hours or on-call scheduling rotation, if required
Qualification
Required
Previous experience in scheduling, staffing coordination, or office administration
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills (both verbal and written)
Proficient in scheduling software, Wellsky (formerly ClearCare), and basic computer applications
Ability to remain calm under pressure and resolve scheduling conflicts quickly
Compassionate, patient, and professional demeanor when working with seniors and caregivers
Preferred
Experience in home care, healthcare, or senior services
Benefits
Bonuses
Commission
Benefits
PTO
Company
Visiting Angels Columbus Ohio
Visiting Angels Columbus West is a well-established home care agency located in the heart of Clintonville (Beechwold area) that has been proudly serving Columbus, Ohio, and its western suburbs for over 20 years.
Founded in 2005
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase