WithCoverage · 1 day ago
Claims Support Specialist
United States
Full-time
Remote
Mid, Senior Level
$60K/yr - $90K/yr
3+ years expWithCoverage is reimagining risk management and insurance for the modern economy. As a Claims Support Specialist, you will be the primary advocate for clients, ensuring a seamless claims process through expert guidance and proactive communication while managing claims efficiently and resolving coverage issues.
Insurance
Hiring Manager
Jerico Brewer
Responsibilities
Serve as the main point of contact for clients throughout the claims process, providing clear guidance and updates
Evaluate policy coverage and advocate for the best possible outcomes for clients
Challenge adjusters when necessary to ensure fair and timely settlements
Proactively anticipate and present strategic solutions to clients for resolving claims
Oversee the full lifecycle of claims, from initial report to final resolution
Conduct new business claims audits for newly acquired clients
Collaborate with insurers, underwriters, and external adjusters to negotiate claims settlements
Facilitate client meetings, claims reviews, and carrier discussions to ensure alignment and transparency
Maintain meticulous documentation of claims activity in our proprietary agency management system
Educate clients on claims administration, coverage nuances, and proactive risk management
Offer guidance on reducing claim exposure and improving policy language to prevent disputes
Prepare and deliver quarterly claims reviews with key insights and recommendations
Leverage technology to streamline claims handling, improving efficiency and accuracy
Partner with the product team to identify opportunities to enhance internal claims processes using tech-driven solutions
Provide clients with data-driven insights on claims trends, risk mitigation strategies, and best practices
Qualification
Required
3-7 years of experience in claims handling and claims advocacy
Strong knowledge of commercial lines claims, including non-admitted experience with complex coverage nuances
Significant experience in policy interpretation and claims negotiation
Exceptional problem-solving and strategic thinking abilities
Strong communication and negotiation skills, with the ability to advocate for clients
Ability to work autonomously while collaborating with internal teams and external stakeholders
Familiarity with claims technology platforms and data analytics tools
Comfortable working in a digital-first brokerage environment
Ability to leverage claims management software and automation tools to improve processes
Preferred
Adjuster's License (a plus, but not required)
Certifications related to claims management or risk mitigation (e.g., AIC, CPCU) are a bonus
Benefits
Competitive compensation that may include equity
Flexible paid time off
Comprehensive benefit plans for medical, dental, vision, life, and disability
Flexible Spending Accounts (FSAs): Health Care FSA and Dependent Care FSA
Commuter Savings Account
Human Interest: 401(k) provider
Time Off: Sick Leave, Family and Medical Leave, Flexible Time Off
Paid Holidays: Observance of all major national holidays
A curated in-office employee experience, designed to foster community, team connections, and innovation, that also includes catered lunches in the office on Fridays for in-office workers
Collaborative, transparent, and fun culture
Company
WithCoverage
The insurance brokerage industry is ready for a new standard – ambitious businesses often overpay for insurance, are inadequately protected, and are left with a non-transparent and disorganized experience.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase