Old Mutual South Africa ยท 23 hours ago
Consultant Customer Care
Hilton Head Island, South Carolina Area
Full-time
Onsite
Entry Level
1+ years expOld Mutual South Africa is committed to leveraging the African opportunity through diverse talent. The role focuses on providing a positive customer experience by managing customer needs, resolving queries, and adhering to quality standards.
Financial ServicesInsuranceLife Insurance
Responsibilities
Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by coordinating activities within Service Level Agreements (SLAs)
Telephonically guide customers through the product offering, pricing, terms and conditions
Take ownership of queries and ensure they are resolved timeously and effectively
Handle urgent and complex enquiries and requests received telephonically and via email
Escalate unresolved matters and keep the customer informed of any delays in resolving an issue
Maintain the outlined QA average on all calls
Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
Accurately and efficiently capture all customer data
Finalize calls at point of contact, where possible
Forward accurate policy documents to customers within mandated timeframes
Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer
Qualification
Required
Matric
Minimum 1 year customer service Short term insurance
Consultative Selling
Customer Complaint Management
Customer Feedback Management
Customer-Focused
Customer Relationship Management (CRM) Software
Customer Service
Customer Service Operations
Customer Understanding
Data Management
Digital Consumer Engagement
Identifying Sales Opportunities
Probing Questions
Sales Data Management
Strengthening Customer Relationships
Upselling
Action Oriented
Communicates Effectively
Customer Focus
Decision Quality
Ensures Accountability
Interpersonal Savvy
Manages Ambiguity
Manages Complexity
NQF Level 3 & NQF Level 2 - Below school leaving
Company
Old Mutual South Africa
Old Mutual Limited is a premium pan-African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
10001+ employees
Funding
Current Stage
Late StageRecent News
Advisory Excellence
2022-11-09
Company data provided by crunchbase