Apply on Employer Site

Alight Solutions · 1 day ago

Director, Business Configuration & Shared Services-Virtual

United States

Full-time

Remote

Senior Level, Lead/Staff

$154K/yr - $177K/yr

8+ years exp

Alight Solutions is a company that values its people and is seeking a Director of Business Configuration & Shared Services Management to lead various teams. The role involves overseeing the consistency of business configuration, driving portfolio delivery, and maximizing the efficiency of shared services to ensure client satisfaction and operational excellence.

ConsultingEmployee BenefitsFinanceHuman ResourcesSoftware

No H1B

Responsibilities

Overseeing the delivery and consistency of business configuration across Customer Solution Delivery Business Analysts, Leave Solution Analysts, and Alight India teams. Ensuring execution of best practices for requirements gathering, system setup using business-configurable tools, and testing

Driving measurable, consistent, and predictable portfolio delivery to accelerate and optimize solutions for Alight’s customers. Leading the advancement of the implementation delivery model by integrating SIS framework best practices

Providing post-go-live stabilization support for AM360-migrated clients to ensure successful renewals and long-term satisfaction

Maximizing the Alight India Shared Service Model for efficiency, throughout, and scale. Direct shared services vendor delivery where applicable. Taking ownership of CRO accountabilities from client intake and managing defect tickets directly from ServiceNow

Overhauling the LeavePro Pass Thru governance model to support automation of production readiness and scorecard metrics. Enabling faster and higher-quality client request fulfillment

Managing a team of Customer Solution Delivery individual contributors. Ensuring service level agreements (SLAs) and key performance metrics are consistently met or exceeded

Analyzing current processes to identify and implementing optimal technology solutions. Collaborating with technology partners to coordinate development efforts and ensure timely, accurate delivery

Maintaining a knowledge base of current tools, technologies, and methodologies. Training team members on process standards and tool usage to ensure consistent execution

Providing analytical insights and expert advice to clients. Managing communications related to ongoing projects, ensuring transparency and alignment across stakeholders

Defining best practices via management of tools and resources to fit into Alight Leave Solutions enterprise goals and needs

Supporting direct reports through coaching, mentoring and performance management. This can include validation of their work, relationships with peer and project stakeholders and time management

Qualification

Business Analysis CertificationProject Management CertificationAgile MethodologiesProject Management SoftwareTeam ManagementAnalytical SkillsCoachingCommunication SkillsMentoring

Required

Possess education of bachelor in a business, management and/or technical field or equivalent work experience

Have a minimum of 8 years relatable work experience

Have Professional Certification in Business Analysis (Ex. ECBA) and/or Project Management (i.e. PMP) and Group Benefits domain knowledge in your background is a skill or requirement essential to be high performing in the role

Display a minimum three years of experience managing projects using Agile, SAFe, Iterative, or Hybrid methodologies

Be able to act as a Product Owner to break down project requirements into sprints and deliverables

Be proficient using Confluence, JIRA, Clarity, SharePoint, and other software for project and task management

Demonstrate track record in effective vertical project management, including excelled organizational skills, with demonstrated ability for both tactical execution and strategic thinking

Serve as a subject matter expert in Agile, SAFe, Lean, project management (including various methodologies), and program/portfolio management

Demonstrate ability to prioritize and to deliver multiple projects on time and within budget

Display excellent communication skills, with ability to work with business & technical teams

An ability to thrive in a high intensity, faced paced environment

Have independent business analysis skills and an aptitude for priority to detail & process oriented