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Healogics, LLC. · 1 day ago

Front Desk Coordinator

Williamsburg, VA

Full-time

Onsite

Entry Level

$17.81/hr - $21.90/hr

2+ years exp

Healogics, LLC. is the largest provider of advanced wound care services in the United States, treating over 300,000 chronic wound patients annually. The Front Desk Coordinator is responsible for managing front office functions in an outpatient wound care center, including patient communication, scheduling, and office administration tasks.

Hospital & Health Care

Responsibilities

Coordinates with Center leadership to maximize daily patient census

Actively participates in staff meetings to support key functions within the Center

Greets patients and other visitors, answers and routes calls to appropriate staff

Maintains all patient communication needs including scheduling, rescheduling, and appointment reminders. Also works and schedules for provider, according to the care continuum model

Obtains and verifies patient insurance information, to include pre-certifications and pre-authorizations for services and enters data in appropriate databases

Collects and enters patient charges in databases

Verifies and reconciles charges as directed, prepares monthly patient survey data and appropriate documentation, then transmits to providers

Assembles new patient charts, maintains and files existing patient charts, and spot checks charts for data completeness and signatures

Coordinates/schedules ancillary testing with other hospital departments

Arranges for patient transportation as needed

Maintains office equipment and supplies as needed, and medical supplies as directed

Performs other duties as required

Qualification

Office administration experienceMedical coding experienceMicrosoft Office proficiencyCustomer service skillsOrganization skillsTime-management skillsInterpersonal skillsCommunication skillsAttention to detailConfidentialityTeamwork