Customer Service Liaison - NHC Centralized Referral Operation (CRO) jobs in United States
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National HealthCare Corporation (NHC) ยท 3 months ago

Customer Service Liaison - NHC Centralized Referral Operation (CRO)

National HealthCare Corporation (NHC) is looking for a Customer Service Liaison to join their team. The role involves assisting in the admission process for potential patients and developing relationships with referral sources, patients, and families, while also managing daily travel to interact with patients and complete necessary paperwork.

Assisted LivingCommunitiesElder CareHealth CareHome Health CareMedicalNursing and Residential CareRehabilitationService IndustryWellness

Responsibilities

Daily travel to Maury Regional Medical Center
Interacting with patients and/or families
Communication with CRO team members and NHC Center admission coordinators
Completion of admission paperwork with patients and/or family members
Producing monthly tracking log
Positively impacting SNF admissions

Qualification

Customer service skillsInterpersonal skillsHealthcare knowledgeCommunication skillsTeamwork

Required

Motivated individual who thrives in a high paced environment
Strong inter-personal skills
Exceptional customer expectations
Ability to travel daily (no overnight travel required)
Experience in interacting with patients and/or families
Ability to complete admission paperwork with patients and/or family members
Ability to produce monthly tracking log
Ability to positively impact SNF admissions

Benefits

Health, dental, vision, life, disability insurance
Stock options
Paid time off
401 (k) with generous company match

Company

National HealthCare Corporation (NHC)

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National HealthCare Corporation (NHC) has been providing the best in senior care for over 50 years.