American Airlines · 1 day ago
Specialist/Sr Specialist, Inflight Communications
Dallas, TX
Full-time
Hybrid
Mid, Senior Level
3+ years expAmerican Airlines is a leading airline company that offers travel opportunities and career growth. The role involves developing communication strategies for flight attendants and stakeholders, ensuring effective messaging on regulatory and operational updates.
AerospaceAutomotiveTransportationTravel
Responsibilities
Develop compelling communications and strategic communications plans to inform flight attendants and other stakeholders of regulatory, operational, procedural and commercial updates, including regulatory, contractual, policies and procedures, onboard dining, entertainment and loyalty program messages
Partner with Labor Relations and Labor Communications on communications to flight attendants relating to contract implementation and administration
Present complicated information in a digestible way for a workforce constantly on the go
Identify and support communications channels and processes to communicate with flight attendants as well as leadership, support staff, media and the general public
Collaborate and coordinate with internal departments to ensure Inflight messaging is communicated strategically and cross-departmentally, as appropriate
Uphold the integrity of the Global Engagement team by developing and maintaining strong relationships with people across the airline and serving as a strategic counselor
Assist with crisis and media response efforts, as needed, and assume “on call” duties with regularity
Occasionally travel to airports and other critical operational locations to support local events and storytelling opportunities
Qualification
Required
Bachelor's degree or equivalent experience/training
3 years of relevant work experience in communications
Relentlessly hardworking, with a passion for thriving in a 24/7 environment, and excels at juggling multiple projects and stakeholders at one time
Writes and edits like a pro
Thinks critically and exhibits a 'no surprises' and 'no stone left unturned' mentality with the ability to source information across a wide variety of resources
Collaborates effectively with other team members, stakeholders across the company and department leadership
Possesses strong analytical skills and quantitative ability; is solution and detail-oriented
Handles confidential information with professionalism and interacts with leadership with a high level of comfort and discretion
Maintains a keen attention to detail and accuracy, even in high-pressure situations
Is a strong team player with ability to work successfully at all levels of the organization
Proficient with the Microsoft 365 Suite, including Word, Excel, PowerPoint and Outlook
Preferred
5 years of relevant work experience in frontline employee communications, labor communications or media relations
Experience working in corporate communications or media relations for a large, multi-national organization or agency
Experience supporting a unionized workforce
Basic aviation/airline knowledge
Familiarity with Comply365 is a plus
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
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