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Macro · 4 hours ago

Regional Facilities Manager

Portland, Oregon Metropolitan Area

Full-time

Hybrid

Mid, Senior Level

$100K/yr - $100K/yr

Macro is a recognized global specialist in facilities management, providing cutting-edge services to prominent brands. The Regional Facilities Manager will be responsible for ensuring efficient and effective facilities management services, overseeing day-to-day operations, managing vendor performance, and leading a team of facility managers.

ConsultingFacility Management

Responsibilities

Vendor management of technical and cleaning services

Manage and monitor vendor performance in line with agreed SLAs/KPIs

Maintain the quality and standards of FM delivery via an agreed audit process

Carry out 4 audits a year to the key stores in the portfolio

Support the delivery of FM services with site/vendor visits when required

Visit stores where critical issues are disrupting business continuity

Troubleshoot and resolve service delivery issues when they arise

Take ownership and action to support service co-ordinators’ escalations

Lead and support new store openings from pre-construction hand over

Take responsibility for store refits and store closures

Attend final hand over meetings for new and refurbished stores

Maintain helpdesk, asset registers, Shared Drive and O&Ms to reflect all stores and refurb activity

Compile reports with supporting data for key decisions for Client review

Keep asset registers updated and highlight asset risks and opportunities

Identify Best Practises across stores and Vendors and present these back to the client and work on the implementation process

Training and coaching of coordinators

Ensure Regional Management processes and procedures are documented and kept up to date

Qualification

Vendor managementFacilities managementProject managementHealthSafety awarenessCommercial acumenMicrosoft ExcelCustomer serviceIT skillsService provider experienceOrganizational skillsTeam playerProblem-solvingCommunication skills