Rippling · 3 days ago
Head of Servicing and Collections
New York, NY
Full-time
Onsite
Director/Executive
$120K/yr - $210K/yr
10+ years expRippling is a global fintech company that provides integrated HR, IT, and Finance solutions. The Head of Servicing and Collections will define and execute the global strategy for account servicing and collections, focusing on optimizing collections and recoveries while ensuring a strong customer experience and regulatory compliance.
EmploymentHuman Resources
Responsibilities
Design and implement collections strategies across payments, lending, and software products, spanning multiple geographies and regulatory regimes
Own policy development and execution, including treatment strategies, escalation paths, legal actions, hardship or remediation programs, and third-party vendor management where applicable
Design and enforce standard operating procedures and SLAs, overseeing day-to-day collections and servicing operations to ensure consistent execution and adherence to policy
Establish clear metrics and accountability, including recovery rates, loss curves, and operational efficiency benchmarks. Maintain a strong operational control environment to ensure compliance and optimize recoveries
Partner closely with Finance and Accounting on forecasting, provisioning, recoveries, and performance reporting
Collaborate with Risk and Legal to align on loss appetite, regulatory requirements, and contractual enforcement mechanisms
Qualification
Required
10+ years of experience developing and executing collections strategies across lending, payments, and subscription-based products
A proven track record of building policies and operating models that optimize financial outcomes
Experience operating in regulated environments and navigating regulatory and contractual constraints across multiple geographies
A strong ownership mentality – you personally care about driving financial results and take responsibility for recovering funds and minimizing losses
Independence and self-direction – you have high attention to details, can identify core issues, prioritize effectively, and drive immediate results while building toward a durable, long-term strategy
Strong strategic instincts paired with a willingness to go deep into operational and implementation details when required
Proficiency with data analysis and strong analytical skills, with the ability to translate data into actionable insights
Preferred
Experience using SQL to extract and analyze data is desirable but not required
Benefits
Competitive salary
Benefits
Equity
Company
Rippling
Rippling is a workforce management platform that unifies HR, IT, and finance operations into a single system.
1001-5000 employees
H1B Sponsorship
Rippling has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (42)
2023 (70)
2022 (81)
2021 (33)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
$2.44BKey Investors
CoatueGreenoaksFounders Fund
2025-05-09Series G· $450M
2024-04-22Series F· $200M
2024-04-22Secondary Market· $590M
Leadership Team
Albert Strasheim
Chief Technology Officer
Adil Syed
CFO
Recent News
Soma Capital
2026-01-06
2026-01-03
2025-12-29
Company data provided by crunchbase