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GE Vernova · 3 days ago

Software Support Engineer

United States

Full-time

Remote

New Grad, Entry Level

GE Vernova is offering an exciting opportunity for a Software Support Engineer to work remotely. The successful candidate will provide expertise in customer success and growth through technical support and professional services, focusing on the post-sales customer lifecycle.

EnergyEnergy EfficiencySustainability

Responsibilities

Research and troubleshoot issues involving all aspects of the GE Digital solutions, including configuration, user interface, network and communication connectivity and performance, Cloud and on-premise component interoperability, data collection/storage, visualization, analytics, machine monitoring software and associated control systems, hardware infrastructure, and interfaces to enterprise systems such as ERP, PLM and Quality

Developing conceptual knowledge of professional discipline which may include support roles with specialised expertise or technical knowledge in broad area

Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area

Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters

Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding

Participate to on-call rotations, usually a week per month

On site work in Nydalen, Oslo

Qualification

Digital Customer Support EngineeringTechnical SupportEMSDockerJenkinsGit HubKubernetesOraclePlanning SkillsMarketing SkillsCommunication SkillsDocumentation Skills

Required

This role requires experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or equivalent

Experience of EMS

Strong oral and written communication skills

Ability to document, plan, market, and execute programs