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F2Onsite · 4 days ago

Deskside Support Technician

New York , NY

Full-time

Onsite

Entry, Mid Level

2+ years exp

F2Onsite is a company providing technical support services, and they are seeking a Deskside Support Technician to deliver hands-on IT support in a luxury retail environment. The role involves managing endpoint devices, supporting point-of-sale systems, and collaborating with various teams to ensure smooth operations.

Cyber SecurityDeliveryInformation TechnologyPoint of SaleProject Management

Growth Opportunities

Responsibilities

Provide onsite technical support for endpoint devices including PCs, Macs, mobile devices (iOS/Android), printers, phones, and peripherals

Support Point of Sale (POS) systems and related retail technology

Assist with software installs, updates, and basic troubleshooting

Escalate complex issues to senior technicians or vendors as needed

Provide hands-on support for automated inventory systems (training provided)

Partner with remote vendors and senior team members during troubleshooting

Perform routine system checks and assist with basic reporting

Set up and deploy laptops, desktops, printers, POS devices, and payment hardware

Coordinate hardware installations with vendors when required

Follow established procedures and knowledge base documentation

Assist in updating guides, work instructions, and troubleshooting documentation

Communicate clearly with store teams and IT partners

Track incidents and requests to resolution within defined SLAs

Qualification

IT support experienceWindows 10/11 supportMacOS supportOffice 365 familiarityActive Directory managementPOS systems supportCustomer service skillsProcess documentationMobile device managementBasic command lineNetworking conceptsCommunication skills