Contact Center Help Desk Representative jobs in United States
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ApTask ยท 5 months ago

Contact Center Help Desk Representative

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level
money$17/hr - $19/hr

ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. They are seeking a Contact Center Help Desk Representative to assist with call center operations, provide training and development support, and manage workforce tasks. The role involves handling elevated issues, conducting quality assurance, and developing training curriculum for agents.

Human ResourcesInformation TechnologySmall and Medium BusinessesStaffing Agency
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Growth Opportunities

Responsibilities

Assist with call center operation tasks: SAP timekeeping, entering hours for agents, organize workforce, training
Provide lead support training and development to contact center agents and leads
Handle elevated issues/calls
Conduct Quality Assurance of agent calls and provide consistent feedback
Review and approve timecard entries, managing attendance
Develop training curriculum for contact center agents and facilitate training classes
Manage workforce, as needed in the absence of a work force scheduler

Qualification

Call center experienceStaff developmentQuality controlTraining curriculum developmentProfessional communicationEffective problem-solvingEffective listening

Required

Prior call center experience
Understand call center demands and metrics
Articulate, adept at formulating policies and procedures
Expertise in the areas of staff development and direction, training, quality control, and document preparation
Effective problem-solving skills
Effective listening skills
Dependable and able to adhere to schedule
Ability to deal with varied and often difficult personalities while maintaining an even temperament
Ability to communicate with callers, internal departments and other third parties in a professional manner

Preferred

Bachelor's degree in Communications, Social Studies, Legal field preferred but not required (could be substituted by relevant job experience)

Benefits

Subsidized insurance coverage

Company

ApTask

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ApTask is a staffing and recruiting company offering staffing, project, and workforce solutions.
dateFounded in 2010
location
Iselin, New Jersey, USA
people-size201-500 employees
web-link
http://aptask.com

Funding

Current Stage
Growth Stage

Leadership Team

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Taj Haslani
Founder
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Recent News

ApTask helps develop, hire young professionals
2024-02-20
Company data provided by crunchbase