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TSI - Transworld Systems Inc. · 1 day ago

Remote Operations Manager - Financial Services

United States

Full-time

Remote

Mid, Senior Level

$50K/yr - $59K/yr

2+ years exp

Transworld Systems, Inc. is an industry leader in customer relationship outsourcing services and accounts receivable management. The Operations Manager will oversee quality assurance on Collector phone calls, manage staffing ratios, provide training, and ensure performance goals are met.

AnalyticsCRMFinancial ServicesMarketingOutsourcing

H1B Sponsor Likely

Responsibilities

Conducts, evaluates and provides feedback regarding quality assurance on Collector phone calls

Performing Collector file reviews and develop/administer corrective action plans

Analyze daily competitive collection results and provide feedback to ensure Collectors meet daily production goals

Manage collector staffing ratios to meet collection file results

Provide on-going training and mentoring Collectors

Monitoring, evaluating and managing the collector file flow

Provide semi-annual reviews and quarterly feedback to Team Leaders and Collectors

Assist the Director of Operations with administrative duties and reporting

Conduct interviews

Meet Quality Assurance Objectives

Achieving and maintaining top quartile performance amongst competition

Achieve assigned client/group MR 90% of the Year

Make recommendations to implement improved processes

Perform other duties as assigned by management

Qualification

Collections experienceManagement experienceFDCPA knowledgeMicrosoft WordMicrosoft ExcelCollections systems knowledgeNegotiation skillsLeadership skillsCommunication skillsConfidentialityTime managementWork ethic

Required

High School Diploma, GED or equivalent required

2 years of previous collections experience required

2 years successful track record as a manager, preferably in a collections environment

The ideal candidate must possess excellent written and verbal communication skills

Must possess strong negotiation, leadership and managerial skills

Also requires a high degree of confidentiality

Must possess excellent computer skills to include: knowledge of Microsoft Word and Excel

Strong work ethic that exhibits high ethical and moral standards

Must be able to communicate effectively, manage time effectively to ensure production standards are always maintained

Preferred

Associates Degree or equivalent relevant work experience, bachelor's degree preferred

4 years of previous collections experience preferred

Two years of collections experience preferred, with thorough knowledge of FDCPA and state collection laws

Collections systems knowledge a plus

Benefits

Paid training

Team-oriented work environment

Growth opportunity

Comprehensive benefits package available: including medical, dental and vision, 401k retirement plan with employer matching, paid time off and paid holidays!

Company

TSI - Transworld Systems Inc.

Glassdoor2.9

Transworld Systems Inc.

Founded in 1970

Wilmington, Delaware, USA

10001+ employees

https://www.tsico.com

H1B Sponsorship

TSI - Transworld Systems Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2022 (1)