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Cynet Systems · 4 weeks ago

System Support Analyst

Indianapolis, IN

Full-time

Onsite

Entry, Mid Level

1+ years exp

Cynet Systems is seeking a System Support Analyst to manage service operations that support digital health software and data systems. The role involves monitoring CAPA items, coordinating access management, and providing operational support to ensure compliance and service continuity.

EmploymentRecruitingStaffing Agency

Growth Opportunities

Responsibilities

As a System Support Analyst within the Magnol. Ai team, candidates will be responsible for managing service operations that support digital health software and data systems

This includes monitoring and completing CAPA (Corrective and Preventive Action) items, coordinating access management and account secret rotations, supporting operational needs, initiating change requests, generating usage and change metrics, and maintaining validation documentation

Candidates will also utilize Jira tools to track tasks, ensure requirements, tasks are accurately captures, and use ServiceNow to capture and timely resolution of service-related issues

The role requires a detail-oriented and proactive approach to ensure compliance, service continuity, and audit readiness

Monitor and complete CAPA items, including:

Access management and periodic access reviews

Coordination of account secret rotations

Maintain and update validation documentation to ensure alignment with regulatory and quality standards

Provide operational support to the Magno.ai team across service workflows

Create and manage change requests for system updates and improvements

Generate and analyze usage and change metrics to support service performance and reporting

Use Jira /ServiceNow tools to manage service tasks, track CAPA progress, and coordinate change requests

Collaborate with internal teams to support compliance, security, and continuous improvement initiatives

Collaborate with the Magnol.Ai software development team and other organizations (via ServiceNow) to provision resources such as RDS databases, S3 buckets, Route 53 hosted zones, Entra ID service accounts, Azure AI Foundry, and application email accounts across AWS and Azure environments (dev, test, QA, production) to support deployment and monitoring of Magnol.Ai applications

Qualification

Service managementCloud resource provisioningCAPA processesJira proficiencyValidation documentationAnalytical skillsCommunication skillsCollaboration skills

Required

1-3 years of experience required

Bachelor's degree in Information Technology, Computer Science, or a related field

Experience in service management within regulated or enterprise environments

Familiarity with CAPA processes, access control, and change management

Knowledge of validation documentation practices and audit requirements

Experience in cloud resource provisioning and configuration in multi-cloud environments (AWS, Azure), with strong understanding of networking, identity management, and application deployment workflows

Proficiency in Jira or similar task management tools

Strong analytical skills and experience with metric reporting tools

Excellent communication and coordination abilities

Ability to work independently and collaboratively across technical and operational teams