SoVous ยท 1 day ago
Client Liaison & Office Operations Coordinator
New York, NY
Full-time
Onsite
New Grad, Entry LevelSoVous is an aesthetics-focused medical practice seeking a polished and highly organized Client Liaison & Office Operations Coordinator. This role serves as the central point of coordination, ensuring smooth operations and exceptional client care while managing office workflows and client interactions.
Hospital & Health Care
Responsibilities
Serve as the first impression of the practice, welcoming clients and managing all phone and in-person interactions with warmth and professionalism
Conduct detailed phone consultations with the goal of confidently booking in-office consultations and treatments
Book, confirm, and optimize appointments to support a full and well-paced provider schedule
Manage follow-up calls, post-procedure check-ins, and ongoing client communication
Handle situational or sensitive client correspondence with discretion and sound judgment
Own the day-to-day flow of the office from open to close, anticipating needs and preventing disruptions
Coordinate treatment room readiness, turnover, and overall workflow between providers and clients
Support patient check-in and check-out, rooming, post-treatment instructions, and skincare education
Maintain organization of treatment rooms, supplies, and equipment, including stocking, setup, and light cleaning (team-based effort)
Ensure operational standards, safety protocols, and office aesthetics are consistently upheld
Maintain thorough knowledge of services and skincare lines to confidently educate and support retail and service sales
Promote in-house products and services in alignment with provider recommendations
Complete required trainings and proactively stay informed on new offerings
Accurately maintain daily and monthly service logs
Utilize scheduling, POS, EMR, and eRx systems with precision and consistency
Assist with digital marketing initiatives, promotions, and occasional events as needed
Support leadership with independent projects and administrative follow-through
Uphold strict HIPAA, OSHA, and safety protocols at all times
Maintain confidentiality, professionalism, and discretion in all interactions
Demonstrate reliability, punctuality, and a team-oriented mindset
Qualification
Required
Polished, highly organized, and proactive
Experience in healthcare, clinical settings, hospitality, or concierge-style environments
Ability to manage all phone and in-person interactions with warmth and professionalism
Conduct detailed phone consultations with the goal of confidently booking in-office consultations and treatments
Book, confirm, and optimize appointments to support a full and well-paced provider schedule
Manage follow-up calls, post-procedure check-ins, and ongoing client communication
Handle situational or sensitive client correspondence with discretion and sound judgment
Own the day-to-day flow of the office from open to close, anticipating needs and preventing disruptions
Support patient check-in and check-out, rooming, post-treatment instructions, and skincare education
Maintain organization of treatment rooms, supplies, and equipment, including stocking, setup, and light cleaning
Ensure operational standards, safety protocols, and office aesthetics are consistently upheld
Maintain thorough knowledge of services and skincare lines to confidently educate and support retail and service sales
Accurately maintain daily and monthly service logs
Uphold strict HIPAA, OSHA, and safety protocols at all times
Maintain confidentiality, professionalism, and discretion in all interactions
Demonstrate reliability, punctuality, and a team-oriented mindset
Preferred
Prior medical aesthetics experience
Experience with scheduling systems, POS platforms, and EMR/eRx systems
Strong organizational skills with the ability to manage multiple priorities calmly and effectively
Excellent verbal and written communication skills
Tech-savvy and comfortable using Mac systems, iPads, iPhones, and standard office software
Sales-minded with a service-first approach
Benefits
401(k)
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Company
SoVous
SoVous is a premier New York City medical spa and laser center for aesthetic and beauty treatments, founded on art, backed by science, and delivered in trust.
Founded in 2015
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Lisa Chevalier, MMS, PA-C
Chief Executive Officer
Company data provided by crunchbase