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Integrated Respiratory Solutions · 2 days ago

DME Customer Service Representative (PAP & RAD Therapy)

Carol Stream, IL

Full-time

Onsite

Mid Level

$21/hr - $21/hr

3+ years exp

Integrated Respiratory Solutions is seeking a DME Customer Service Representative specializing in PAP and RAD therapy. This role is vital for patient onboarding, eligibility verification, and appointment scheduling, ensuring patients receive timely and effective therapy.

Health CareMedicalNursing and Residential CareRehabilitation

Responsibilities

Patient Intake: Coordinate onboarding for new PAP and RAD therapy patients; collect and verify medical history and insurance coverage

Therapy Qualification: Evaluate patient eligibility per payer-specific guidelines; secure authorizations and documentation from insurance providers

Appointment Scheduling: Arrange equipment setup appointments; communicate details and updates to patients

Insurance Coordination: Confirm coverage, obtain approvals, and resolve billing or claim issues

Documentation: Maintain accurate records of therapy progress, equipment usage, and insurance details; ensure compliance with healthcare regulations

Liaison: Serve as a contact point for patients, providers, sales reps, and insurers; facilitate communication and resolve issues

Compliance: Adhere to healthcare regulations and organizational standards; stay updated on regulatory changes

Qualification

DME industry experienceBrightree proficiencyElectronic medical records (EMR)Microsoft OfficeOrganizational skillsCommunication skillsInterpersonal skills