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Edward Jones · 1 day ago

Senior Manager, Global Delivery Capabilities

Tempe, AZ

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $204K/yr

6+ years exp

Edward Jones is a Fortune 500 company focused on serving clients and creating a meaningful impact. The Senior Manager, Global Delivery Capabilities will be responsible for designing and operationalizing the global delivery workforce model, collaborating with functional leaders to develop strategic workforce solutions that align with enterprise objectives.

AdviceConsultingFinanceFinancial ServicesInsuranceWealth Management

Responsibilities

Define and continuously refine Edward Jones' global workforce delivery model in collaboration with functional leaders

Develop tailored workforce strategies for each major function, ensuring alignment to delivery goals and enterprise transformation objectives

Partner with Sourcing to co-design offshore vendor contract frameworks that support functional strategies and enable flexible, scalable service delivery

Drive alignment between workforce model design and firm-wide strategic objectives, balancing experience, operational effectiveness and cost-efficiency

Monitor the performance and maturity of delivery models, recommending adjustments and scaling strategies as required

Act as a subject matter expert and internal advisor on global workforce delivery trends, risks, and opportunities

Qualification

Global workforce designConsulting backgroundSourcing strategiesContract managementVendor governanceWorkforce transformationFunctional operations knowledgeBachelor's Degree

Required

Bachelor's Degree

6-10 Years experience

Deep understanding of global workforce and operating model design

Strong consulting background, with exposure to functional and enterprise-level delivery strategy

Familiarity with sourcing strategies, contract management, and vendor governance

Experience with workforce transformation in offshore/nearshore contexts, ideally including India

Knowledge of functional operations such as Digital, Data, Compliance, Finance, and HR

Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday