Technical Services Consultant jobs in United States
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Instem · 2 days ago

Technical Services Consultant

positionConshohocken, PA
timeFull-time
remoteHybrid
seniorityMid Level

Instem is a global provider of bespoke industry-leading software solutions and services for the drug discovery process. They are seeking a Technical Services Consultant to ensure the successful deployment and integration of Instem Products and Solutions, emphasizing superior customer service and technical expertise in a regulated industry.

Information ServicesSoftware

Responsibilities

Provide comprehensive technical product system training to clients’ system administrators and IT support staff
Offer advanced technical assistance to Instem Support teams on both technology and application-related support issues
Lead the deployment of Instem Products and Solutions, ensuring seamless implementation and minimal disruption
Support software deployment testing from planning to execution, ensuring high-quality, reliable products
Provide ongoing support and development for all Instem-related systems, both internally and externally
Stay abreast of the latest technological developments and incorporate relevant advancements into Instem’s practices
Adherence to the Company’s Quality Management System to ensure that all work is managed Securely, Professionally and Diligently

Qualification

Technical delivery of softwareCloud solutions supportInstalling proprietary softwareDatabase systems usageNetworking conceptsCustomer facing roleQuality Management SystemWrittenVerbal skills

Required

Experienced in a customer facing role (virtual) with strong written and verbal skills working with both technical and non-technical clients
Hands on experience with technical delivery of software solutions to customers
Proven background in installing proprietary software on Windows server based platforms
Experience with supporting Cloud based solutions deployed via both Web Services and deployment technology (e.g. Citrix, Azure, AWS, RDWeb)
Exposure with installation and basic database usage of database systems (Oracle, PostGreSQL, SQL Server)
Basic understanding of Networking concepts
Must have ability to travel internationally (maximum of 20% of time)
Experience working according to a Quality Management System and its application to tasks associated with this role

Benefits

Competitive Salary
Remote/Home Working (with one-off allowance)
Flexible Working
Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Long Term & Short-Term Disability Insurance
Generous 401K (matching) Plan
Flexible Spending Account
Health Savings Account
15 Days' Vacation + Plus Public Holidays + Buy and Sell Scheme

Company

Instem

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Instem is an information solution and scientific insight services provider for Life Sciences.
dateFounded in 1969
location
Conshohocken, Pennsylvania, USA
people-size201-500 employees
web-link
http://www.instem.com

Funding

Current Stage
Public Company
Total Funding
$2.63M
Key Investors
European Medicines Agency
2023-08-30Acquired
2022-05-10Grant· $2.63M
2010-10-19IPO

Leadership Team

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MaryBeth Thompson
Chief Operating Officer
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Jayleen Lehrke, SHRM-CP
Human Resources Business Partner
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Recent News

PharmiWeb
Instem Unveils New Global Headquarters in Boston, MA
2025-12-02
PR Newswire
Preclinical Drug Discovery: Turning Drug Safety Data into Decisions, Upcoming Webinar Hosted by Xtalks
2025-10-03
PR Newswire
Accelerating Data Entry for Non-GLP Pathology Studies, Upcoming Webinar Hosted by Xtalks
2025-08-19
Company data provided by crunchbase