Three Saints Bay, LLC ยท 1 week ago
IDS/Access Control Alarm Programming Tech 1 (5414)
Denver, CO
Full-time
Onsite
Entry Level
$65K/yr - $70K/yr
1+ years expThree Saints Bay, LLC is a Federal Government Contractor industry leader, seeking an IDS/Access Control Alarm Programming Tech 1 to join their team in Denver, Colorado. The role involves ensuring the accuracy and completeness of alarm system programming, providing documentation for account activation, and supporting onsite technicians with troubleshooting.
Business DevelopmentSmall and Medium Businesses
Responsibilities
Ensure the programming MegaCenter Alarm Requirements (MAR) document is up to date
Ensure the New Account Checklist is up to date
Build new accounts in the alarm system program and the monitoring software
Review associated documentation for accuracy and completeness of panel information as to expedite the online time
Ensure that installing resources are in receipt of all required documentation including all information required for the MAR
Verify all zones are active and reporting properly through a complete test on site
Report any deficiencies found to the installer/agency for guidance and/or procedures
Ensure the new alarm system is in enabled mode for monitoring
Provide documentation to the agency confirming account activation
Initiate action on requests from agencies for user additions and deletions
Initiate action on requests from agencies for zone additions and deletions
Initiate action on requests from agencies for any other updates to the alarm program
Provide instruction on proper operation of alarm and access control systems to end users as required
Periodically, dial into alarm panels for line testing
Monitor panels reporting via internet to ensure consistent communication and proper receiver functionality
Provide documentation to authorized points of contact, as requested, regarding review and revision
Support the onsite technicians by assisting in troubleshooting and by reading alarm panel information via the event log to eliminate unnecessary service calls
Apply technical knowledge to perform simple or routine tasks
Performs and/or has knowledge of repairing simple electronic equipment, i.e., taking test readings using common instruments such as digital multi-meter, tone generator, and telephone butt set
Support the data entry resources in updating and changing call list information
Maintain the alarm receivers and printers
Ensure the dispatch staff is aware of any changes that may affect the normal operations of the monitoring software
Provide guidance and explanation to dispatch staff regarding unusual alarm activity
Maintain a complete and up-to-date understanding of all alarm systems and programming software available to the MegaCenters
Implement new updates to alarm panels, receivers, and software as required
Delete accounts as necessary per direction from customer agencies and FPS
Assist Help Desk resources when there is no programming scheduled or taking place. To include but not limited to, updating and inputting data entry information into the vast array of files and folders that are used as references and back-up material
Assist Government resources in creating, updating, and maintaining technical Standard Operating Procedures (SOP's) related to the helpdesk function
Print a physical copy of all updated alarm accounts to maintain an accurate physical file as redundancy in the event of a software failure
Maintain file cabinets associated with the alarm accounts as redundancy in the event of a software failure. Assist with certain aspects of the SWA (Security Work Authorization) and alarm related invoicing process
Level 1 Alarm Programmer may assist the Level 2 Alarm Programmer in performing some of the duties identified as needed
Qualification
Required
1-3 years of experience
High School Diploma
Industry standard certification from a nationally accredited and recognized organization
Obtain a Bosch G-Series Certification within the first 90 days of employment
Preferred
Familiarity with RPS, Compass, Remote Link, and Stages/Bold Software
Bosch, DMP, or Ademco
Benefits
Comprehensive benefits package
Company
Three Saints Bay, LLC
A Family of Companies Three Saints Bay is the Holding Company for a group of 8(a), Alaska Native Corporation (ANC)-owned, Small Disadvantaged Business service companies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Matthew Hales
Chief Executive Officer
Company data provided by crunchbase