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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 20 hours ago

Divisional Manager - Operations ($50-75M)

United States-Maryland-Bethesda

Full-time

Onsite

Mid, Senior Level

$50K/yr - $75K/yr

5+ years exp

NAVY EXCHANGE SERVICE COMMAND (NEXCOM) is seeking a Divisional Manager - Operations to manage operational support functions. The role involves coordinating store operations, supervising staff, and ensuring customer satisfaction while managing expenses.

Information Technology

Responsibilities

Manages and coordinates store receiving stocking customer service accounting and front end operations

Audits policies and procedures to ensure effectiveness of operations

Supervises associates engaged in a variety of functions i.e. accounting janitorial customer service etc. engaged in store operational support functions

Coordinates store staffing requirements and training programs

Develops and maintains work schedules interviews and hires personnel and monitors and controls payroll expenses

Ensures an effective ongoing associate training program is in place to include new associate orientation customer service cash handling merchandising programs safety loss prevention etc

Manages sales audit and cashier cage operation cash collection and control

Oversees the collection of accounting data documents and reports from operational areas and submission to appropriate office for processing

Receives and handles customer complaints determines method for resolving issue

Identifies opportunities for increasing customer service and satisfaction

Ensures the efficient operation of receiving and stock replenishment functions

Prepares statistical reports and analysis on controllable expenses i.e. payroll supplies janitorial etc

Takes action to ensure expenses are managed to budget and sales trends

Coordinates and manages main store maintenance and housekeeping requirements

Carries out policy of courtesy and customer service

Performs other related duties as assigned

Qualification

Management principlesCustomer serviceRetail operationsAccounting knowledgeStaff trainingHazMat trainingAnalytical skillsInterpersonal skills

Required

5 years of total experience consisting of 3 years in administrative professional investigative or other responsible work

Skill in dealing with others in person-to-person work relationships

Ability to exercise mature judgment

2 years of progressively responsible experience in administrative supervisory managerial professional or technical work

Knowledge of management principles practices methods and techniques

Knowledge of retail and/or services merchandising principles procedures

Experience in accounting personnel procurement and distribution management and store operations

Associate must receive Hazardous Material HazMat training within 90 days of hire per Department of Transportation regulations

Company

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

Glassdoor3.4

The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.

Founded in 1946

Virginia Beach, Virginia, USA

10001+ employees