Anytime Fitness Asia · 3 days ago
Member Experience Manager
Sequim, WA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $35/hrAnytime Fitness Asia is a fitness company focused on creating a supportive community for its members. The Member Experience Manager is responsible for fostering club culture, providing exceptional customer service, and managing member relationships while collaborating with upper management to enhance gym operations.
FitnessWellness
Responsibilities
Welcoming all members and guests
Answering any and all questions and handling member complaints
Conflict resolution while maintaining professionalism
Answering and returning club calls
Giving club tours that are targeted to the needs of our guests through active listening
Completing walk throughs of facility every 30 minutes and ensuring club cleanliness
Selling memberships/coaching packages, writing out agreements, and entering new members into multiple systems
Operating club financial system and collecting any balances of past due accounts
Scheduling club tours and Member Onboarding Appointments via phone, email, and text
Organizing and maintaining front office
Cleaning and maintaining private restroom/shower facilities
Completing a daily task list
Responsible for organizing and leading Club Culture Events that foster inclusivity and uphold the brand purpose
Coaching and encouraging members in their journey to become the healthiest version of themselves
Maintaining a robust social media presence for the club
Qualification
Required
Excellent phone/verbal and written communication skills
Must be quick and accurate with numbers
Ability to follow directions well
Ability to work well independently and with a team
Must have a positive and collaborative mindset
Outgoing with the ability to quickly connect with people
18 years or older
Friendly, outgoing, and warm
Genuine and honest
Available to work flexible hours [mornings, afternoons, evenings, weekends]
Technologically savvy
Self-motivated
Good at managing time and schedules
Preferred
Experience in face-to-face selling, ideally in the fitness industry
Willingness to work in a goal-oriented position
Benefits
Paid vacation, paid sick days, and paid holidays.
401K investment/retirement plan.
Complimentary membership to over 5,000 Anytime Fitness clubs worldwide.
State-of-the-art sales training, continued education/development, and support.
Regular team trainings focusing on personal and professional development.
Multiple company outings and events annually.
The opportunity to grow and advance within an exciting company.
Company
Anytime Fitness Asia
Anytime Fitness Asia operates gym brand co-ed fitness club franchise across Asia.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2020-05-27Acquired
Recent News
Thailand Business News
2025-06-13
2024-11-26
Company data provided by crunchbase