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Nissan Motor Corporation · 1 day ago

District Technical Service Manager- Los Angeles, California

Irvine, CA

Full-time

Onsite

Mid, Senior Level

$81K/yr - $125K/yr

6+ years exp

Nissan Motor Corporation is seeking a District Technical Service Manager to join their team in Los Angeles, California. The role involves assisting in resolving vehicle repairs, instructing dealer technicians, and analyzing dealership service operations to improve customer satisfaction and retention.

AutomotiveCustomer ServiceManufacturingSalesTransportation

No H1B

Responsibilities

Conducts routine dealership visits to assess service operations and meet with service staff, management, and Dealer Principals

Collaborates with FOM and DTSM to evaluate customer service quality and practices in P&S operations

Participates in CSI reviews, addresses issues, and develops action plans to improve customer satisfaction

Identifies, implements, and shares best practices across dealerships

Monitors staff performance using real-time tools and CSI scores; addresses sources of customer complaints

Supports complex vehicle diagnostics and trains technicians on proper procedures

Communicates with engineering and technical teams to resolve recurring or complex technical issues

Investigates incidents by examining vehicles, reviewing documentation, and preparing detailed reports

Makes informed decisions aligned with company strategy and customer needs

Manages customer buyback evaluations, final repairs, documentation, and vehicle disposition

Serves as expert witness in Lemon Law, product liability, and warranty litigation; collaborates with Consumer Affairs to resolve disputes

Evaluates dealership training needs, tool inventory, and systems; recommends improvements

Promotes service department certification and recognizes achievements

Reviews and approves/denies warranty and goodwill claims using systems data and technical expertise

Acts as technical SME during warranty reviews

Performs additional related duties as needed

Qualification

Automotive technical experienceDTS/TECH LINE experienceVehicle diagnosticsAutomotive Service Excellence (ASE)Dealership service operationsCustomer service focusCommunication skillsOrganizational skillsProblem-solving skills

Required

Experience: Four or more years of professional technical experience, automotive preferred, plus two or more years of DTS/TECH LINE experience and/or related industry leadership level experience

Education: Bachelor's degree or an equivalent combination of education, work experience and training that fulfills the minimum requirements for successful job performance

Job Knowledge and Skill: Thorough knowledge of automobile mechanical and electronic functions; good general knowledge of dealership service operation. Good verbal and written communication skills

Demonstrated Knowledge, Skills and Abilities: Ability to prioritize own schedules and organize work load effectively with minimal daily supervision Ability to function effectively and remain productive in a virtual office environment Ability to focus on the best interests of the dealership and Nissan. Can remain objective in the course of building relationships Dedication to meeting the expectations and requirements of internal and external customers. Attentive to others opinions and perspectives Ability to influence the actions of others by building credibility through dealership knowledge, effective recommendations, clear communications, honesty, and demonstrated follow-up on promises Result driven even in the face of resistance or setbacks Ability to present ideas and analysis in an effective manner Ability to understand the complexities of situations and solicit assistance from others as needed

Motor Vehicle Report required

Travel requirements: day and overnight travel

Preferred

Automotive Service Excellence (ASE) Master Status Preferred

Benefits

Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP).

Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs.