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Texas Health and Human Services · 3 weeks ago

Web Content Specialist

Austin, TX

Full-time

Onsite

Mid Level

$4,523.16/mo - $6,250/mo

3+ years exp

Texas Health and Human Services Commission (HHSC) is committed to creating a positive impact in the lives of fellow Texans. The Web Content Specialist will ensure that the Medicaid and CHIP webpages comply with federal standards, coordinating updates and verifying content accuracy to enhance stakeholder engagement.

Health Care

Responsibilities

Conduct Quarterly Content Reviews – perform scheduled reviews of assigned Medicaid and CHIP webpages to ensure information is accurate, current, and compliant with federal standards. (35%)

Coordinate with Subject Matter Experts and Webpage Owners – reach out to, collaborate with SMEs and webpage owners to verify content accuracy and secure necessary updates. (25%)

Verify and Document Federal Compliance – assess each page against federal requirements and agency standards; document findings and resolve non-compliance issues. (15%)

Update Content, Links, and Naming Conventions – make routine edits to text, links, and naming to maintain consistency and usability. (15%)

Track changes and maintain records – record updates, approvals, and communication to ensure transparency and maintain federal compliance. (5%)

Other duties as assigned (5%)

Qualification

Web content managementContent formattingProject managementProfessional writingEditing skillsAttention to detailCommunication skillsRelationship building

Required

Graduation from an accredited four-year college or university with major coursework in digital communications, English, journalism, marketing, communications, or a closely related field

Minimum of three years' experience in a communication-related job

Knowledge in coordinating web content updates and publishing external communications

Knowledge in web content standards including formatting standards, naming conventions, and general header/footer use

Proficiency in basic link checking, content formatting, and version control

Understanding of project management and ability to execute projects in a timely, effective manner

Knowledge of general professional writing principles and standards

Knowledge of Associated Press Stylebook

Knowledge of libel, slander and copyright laws

Ability to follow processes related to web updates and other external communication platforms

Quality-focused review of submissions for accuracy and completeness before submitting to the Web Services team or issuing alerts

Ability to clearly communicate, ensuring that time-sensitive deadlines are featured in submission emails, and clarifying requirements with MCS staff

Competence in accurately documenting changes, approvals, and compliance status

Ability to take initiative and independently manage webpage reviews and required updates, ensuring adherence to quarterly timelines

Ability to identify areas of improvement to streamline and strengthen the federal compliance process to improve web transparency and access to information

Ability to build relationships with business partners to achieve a greater understanding of different business functions and goals

Ability to see hidden problems, looking beyond the obvious, and responding accordingly

Ability to work in a demanding, fast-paced environment and meet targeted deadlines

Easily follows routine and provides ongoing support for completing external communications requests and quarterly web page audits

Proficiency in prescriptive, cyclical work processes with consistency and accuracy

Strong editing skills to ensure that content meets HHS style guide and is accurate

Exceptional attention to detail and strong organizational skills to manage and track updates on 300+ webpages, quarterly

Clear written and verbal communication skills to coordinate with subject matter experts and content owners

Timely and responsive communication

A proven track record for superb written and oral communications; excellent proofreading and editing skills, and a passion for creating relevant content aligned with business objectives and strategies

A keen attention to detail and the ability to prioritize and manage a variety of tasks simultaneously, under tight deadlines