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Allspring Global Investments · 3 days ago

Manager Transfer Agent Back Office Operations

Boston, MA

Full-time

Hybrid

Senior Level, Lead/Staff

$145K/yr - $165K/yr

15+ years exp

Allspring Global Investments is a leading independent asset management firm that offers a broad range of investment products and solutions. The Manager of Transfer Agent Back Office Operations is responsible for overseeing daily activities of the back office team, ensuring compliance with regulatory requirements, and maintaining high service standards for internal and external stakeholders.

Asset ManagementConsultingFinanceFinancial Services

Responsibilities

Oversee daily intermediary back office servicing activities, ensuring timely and accurate execution

Ensure service models and workflows comply with established policies, procedures, and regulatory requirements

Identify and implement process improvements to enhance efficiency and support a positive intermediary experience

Communicate effectively with internal teams and external partners to resolve issues and maintain strong relationships

Serve as the senior point of contact for key intermediary back office relationships

Manage onboarding and servicing of intermediary partners, ensuring smooth integration and ongoing support

Maintain consistent communication and engagement with internal distribution partners

Ensure timely and accurate communication of fund updates, operational changes, regulatory disclosures, and completion of operational questionnaires and fact sheets

Provide after-hours support to intermediary back offices in response to project driven or business continuity events

Manage a team responsible for oversight of transfer agent NSCC operations, including account establishment, trade execution, and issue resolution

Partner with transfer agent, fund administration, legal, compliance, and risk teams to ensure adherence to regulatory standards

Monitor benchmarks and SLAs to maintain service quality and drive continuous improvement

Supervise daily report monitoring to ensure compliance with fund policies and compile monthly metrics for reporting to management and the fund board

Provide operational support to sales leaders by ensuring accurate and timely processing of intermediary requests

Deliver insights and feedback from intermediary back office interactions to assist in product and service implementations

Participate in industry events and forums to maintain operational knowledge and strengthen intermediary relationships

Manage, mentor, and develop a high-performing team focused on operational excellence

Set performance goals, conduct reviews, and support professional development

Foster a culture of accountability, collaboration, and client-centricity

Manage the Intermediary Oversight Program, including SEC Rule 22c-2 monitoring, third-party audit assessments (SOC 1/FICCA), and fund board reporting

Coordinate intermediary large trade notifications, settlement-day cash flow reporting, resolution of unexpected cash flow inquiries, and oversight of manual cash flow entries

Manage put queue adherence and omnibus-to-plan reconciliations

Oversee administration of intermediary contracts ensuring adherence to service models, fund policies, and regulatory requirements

Manage timely system updates to support accurate fee calculations and payments per contractual and prospectus terms, including monthly 12b-1 and Shareholder Service Fee processing

Monitor intermediary system access to client records and maintain the integrity of mutual fund data in DTCC’s Mutual Fund Profile Service II database

Qualification

Transfer agent operationsMutual fund setupsIntermediary platformsRegulatory guidelinesSS&C productsOperational leadershipCommunication skillsNegotiation skillsCritical thinkingTeam leadershipProblem-solving

Required

15+ years of experience in transfer agent operations, preferably in back office operations

In-depth knowledge of mutual fund setups, operations, intermediary platforms, and ability to apply regulatory guidelines to operational processes (e.g., SEC, FINRA, NSCC)

Proven ability to lead operational teams and manage intermediary relationships

Strong knowledge of transfer agency systems, intermediary data feeds, and CRM platforms, including SS&C suite of products

Excellent communication, negotiation, and critical thinking skills

Preferred

Ability to communicate complex operational information clearly to diverse audiences, including senior leadership and external partners

Experience managing operational budgets and resource allocation

Highly organized and diligent, with a proactive approach to problem-solving

Collaborative approach with a track record of growing in team-oriented environments

Flexible and adaptable, with a positive attitude toward change and the ability to manage shifting priorities and workloads

Benefits

Participation in an incentive program linked to performance (for example, annual discretionary bonus programs, or other annual or non-annual incentive or sales plans)