Mycronic · 1 day ago
Field Service Engineer
Tewksbury, MA
Full-time
Hybrid
Mid Level
$36/hr - $41/hr
3+ years expMycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 40 years. They are seeking a Field Service Engineer responsible for providing technical expertise to customers, including installation, maintenance, and repair of products. This role involves direct customer interaction and requires travel to perform necessary duties.
Consumer ElectronicsElectronicsIndustrial ManufacturingManufacturing
Responsibilities
Troubleshoot, diagnose, and repair Mycronic products on customer premises, at company facility, and via telephone
Provide training to customers and participate in the set-up and demonstration of new products
Assist in the preparation of system orders
Provide pre and post-sales support for all Mycronic services and products
Provide meeting and trade show support; including setting up equipment and installing temporary cabling as needed
Conduct pre-site inspection, preventative maintenance and customer care support for service contracts
Maintain accurate records to reflect the support and repair history of equipment serviced or repaired
Submit all necessary paperwork, including travel itineraries, trip reports, activity reports, weekly expense and service reports accurately and in a timely manner
Maintain all assigned assets (laptop/computer, phone, tools, and repair parts, etc.)
Return defective parts replaced during repair in a timely manner to designated depots
Establish and maintain open lines of communication with key personnel at assigned accounts to remain current with support, repair and on-going issues (i.e. installations, upgrades, persistent problems)
Escalate support issues to management when customer satisfaction is jeopardized
Develop and maintain the knowledge and skills required to produce the highest levels of customer service support
Become familiar with Mycronic equipment applications and products through structured corporate training programs, on the job training, study of Mycronic marketing materials, sales brochures and available self-study programs
Work closely with customers, local sales representatives, product engineers, marketing managers, administrative staff, and other field support personnel to provide the highest level of customer support and satisfaction
Establish a communication schedule with service managers and administrators to exchange information on daily and weekly activities
Meet all assigned targets and goals set by corporate, regional and area managers
Other duties as assigned including but not limited to the performance of functions related to the service processes of the company
Qualification
Required
Associate's degree (A.A.) or equivalent from two-year College or technical school; or at minimum three years related experience and/or training; or equivalent combination of education and experience
Three years related experience with surface mount technology automated assembly and inspection equipment, electronics and/or robotics
Valid driver's license; dependable vehicle
Proven mechanical, electrical and computer competency
Experience or training/certification in computers and Microsoft Windows environments
Preferred
Mechanical assembly and basic maintenance experience preferred
Company
Mycronic
Mycronic is a Swedish high-tech company engaged in the development, manufacture and marketing of production solutions to the electronics.
1001-5000 employees
H1B Sponsorship
Mycronic has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
Funding
Current Stage
Public CompanyTotal Funding
$180.16M2022-09-30Post Ipo Debt· $180.16M
2001-02-01IPO
1995-04-04Series Unknown
Leadership Team
Cyriac Devasia
Chief Technology Officer
Recent News
MarketScreener
2026-01-03
Morningstar.com
2025-10-10
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2025-10-10
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