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Inside Higher Ed · 5 days ago

IT Asset and Operations Analyst

Palos Hills, IL

Full-time

Onsite

Mid Level

$27.99/hr - $32/hr

3+ years exp

Inside Higher Ed is seeking an IT Asset and Operations Analyst responsible for managing the operational functions of the office and the full lifecycle of IT systems and assets. This role ensures efficiency, compliance, and sustainability of IT operations while supporting student success and institutional goals.

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Responsibilities

Maintain and track IT hardware, software, licenses, and related resources, ensuring compliance with organizational policies

Oversee the full lifecycle of IT assets, including procurement, deployment, updates, maintenance, and secure disposal

Manage and update the software catalog, including operating systems, productivity tools, classroom/office applications, and security software

Maintain accurate records of IT-managed devices (laptops, desktops, servers, printers, AV tech) including assignments, warranties, and locations

Conduct regular inventory audits to ensure accountability of IT and office equipment

Effectively utilize the college’s inventory and ticketing systems to track, manage, and maintain IT assets, software, and equipment, ensuring accuracy, accountability, and compliance with institutional policies

Partner with procurement to acquire IT assets, office equipment, and supplies, obtain quotes, evaluating vendors, negotiating terms, and ensuring cost-effective purchasing

Maintain vendor relationships for hardware, software, warranties, repairs, and services

Assist with developing budgets for IT and office operations, including tracking expenditure, forecasting costs, and identifying savings opportunities

Plan refresh cycles for IT and office equipment, scheduling replacements, upgrades, and maintenance in alignment with organizational needs and budget

Provide administrative support across departments, including scheduling, document preparation, and coordinating communications

Assist with IT-related and office projects (e.g., lab/classroom upgrades, office setups, event technology)

Support HR and IT with onboarding/offboarding processes, ensuring proper return and reassignment of devices

Oversee secure disposal of IT and office equipment, including data wiping and e-waste recycling, in compliance with data protection and environmental sustainability requirements

Assist with help desk requests as needed, supporting users and resolving technology issues on all campus sites

Maintain current documentation of procedures, guidelines, and system configurations

Perform other duties as assigned

Qualification

IT asset managementProcurementVendor relationsBudgetingITIL Foundation CertificationA+/N+ CertificationSoftware managementAnalytical skillsCustomer service skillsTraining for IT systemsOrganizational skillsProblem-solving skillsCommunication skillsInterpersonal skills