TEKsystems · 1 day ago
Senior Technical Support
Dallas, TX
Contract
Onsite
Senior Level
$29/hr - $34/hr
5+ years expTEKsystems is a leading provider of business and technology services, helping clients activate ideas and solutions. The Senior Technical Support role is responsible for providing customer support in the local office computing environment and maintenance of local area networks and client office systems, with a strong focus on telecommunications and fiber engineering.
Information Technology
Responsibilities
Provide 1st & 2nd level customer support for all IS issues, using the Incident Management System (IMS) to record, assign & resolve issues
Record all changes to all hardware assets in the Asset Management System (AMS)
Configure, test for quality assurance, deploy and support computers, smartphones, printers and other hardware provided by client
Support telecoms and voicemail moves, adds & changes
Support all client remote access & remote computing solutions to non-client computers, tablets & smartphones, including Citrix, Outlook Web Access, secure email, Virtual Machines and other solutions as they become available
Provide setup and support for A/V issues in office, including meetings and presentations
Provide IS orientation and training for new hires
Learn & support new technology relating to client in order to provide support
Participate in IS meetings & calls, as required
Provide on-call and after hours assistance for local office
Identify and document office-specific IS procedures in the IS Knowledgebase
Qualification
Required
5+ years of professional experience within a fast-paced, high-pressure professional services environment
Strong knowledge of Microsoft Windows & Office Suite, Document Management, Web Apps, Citrix, VPN, Smartphones
Solid understanding of TCP/IP Networks and network security
Ability to organize and prioritize numerous tasks and complete them under time constraints and respond with the appropriate level of urgency
Interpersonal skills necessary in order to communicate in person, by e-mail and telephone and follow the instruction effectively from a diverse group of clients, attorneys and staff and provide information with ordinary courtesy and tact
Ability to communicate effectively with customers and upper management, and develop and maintain good working relationships with other members of IS
Preferred
Apple OS & Virtual Machine knowledge is a plus
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
H1B Sponsorship
TEKsystems has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
Company data provided by crunchbase