Headfirst Summer Camps · 1 day ago
Associate, Product Delivery & Experience - Headfirst Youth Camps & Events
Washington, DC
Full-time
Onsite
Entry Level
$45K/yr - $50K/yr
1+ years expHeadfirst Summer Camps is dedicated to creating unforgettable experiences for young people. The Associate, Product Delivery & Experience will support and execute program delivery, ensuring operational excellence and a seamless experience for campers and families, while collaborating with colleagues to optimize systems and resources.
Education Management
Responsibilities
Communicate with and manage partner facilities – including public schools, private schools, and community parks and recreation centers – to ensure alignment in pre-camp and event preparation
Build and maintain vendor relationships for all programming material needs
Assist in the management of inventory for materials, equipment and other supplies needed to deliver all camp programming
Order and pack camp materials and equipment based on operational guidelines
Assist the Camps Management Team in reviewing enrollment projections, staffing levels, and facility allocations at each of our partner facilities and ensure continued optimization with dynamic enrollment trends
Ensure filing of all legal, regulatory and licensing documents and monitor for compliance
Assist in recruiting, interviewing, and selecting well-qualified seasonal team members in coordination with the talent team
Develop, document and train operational policies, camp activities, and procedures
Assist in implementation of on-site, virtual and remote training events for seasonal team members
Manage on-site program leadership, fostering high standards for camp operations, providing day-to-day support, and coaching to ensure we meet those standards
Gather real-time, in-season feedback from seasonal team members to foster continuous improvement – in current and future seasons
Support camp set-up, programming, and teardown of all rotating camp locations, including scheduling and securing resources, equipment movement and curriculum/program implementation
Travel to multiple facilities and sites across the country to ensure top notch program implementation and quality control – effective on-site management, adherence to our policies and support for our mission while representing our team partners and Headfirst brands at the highest level
Assess the recently concluded camp season – gather and organize operational data regarding facility utilization and program implementation
Develop forms and records to operationalize and document procedures to make data-driven decisions
Identify and recommend operational improvements through continuous assessment and according to best practices
Implement facility partner retention efforts, including conducting follow-up with partner facilities to ensure alignment between pre-camp, event preparation and in-season execution
Support the warehouse and storage project plan to ensure inventory systems and processes are utilized and executed in support of financial standards and best practices
Additional responsibilities as identified or requested
Some evening and/or weekend work is expected during the camp season
Qualification
Required
Bachelor's degree, with concentration in related field(s) viewed favorably
One to two years relevant professional experience, with one year or more of experience in fast-paced, large-scale operations, programming, and/or product management role, preferably in a start-up or similar business environment, and one year office-based work experience
Sport-related background and knowledge, specifically for baseball, softball, football, or soccer viewed favorably
Excellent verbal and written communication skills
Ability to work autonomously, guiding projects through to completion in an organized and timely fashion
Proven ability to improve program and business operations efficiency while reducing costs
Demonstrated experience with MS Office, more specifically Excel, and various business software
Valid drivers license and ability to pass a motor vehicle background screening
Ability to travel to camp locations across the country, primarily during June, July, and August
Ability to perform heavy manual tasks (walking, standing, and moving for up to 8-12 hours at a time; ability to carry up to 50 lbs.; crouching, kneeling, and balancing on varied flooring/terrain) under varying weather conditions (ie, winter warehouse work, peak summer site move-in, summer indoor/outdoor camp programming)
Highly organized and detail-oriented, with strong people engagement capabilities
Ability to build relationships and collaborate with individuals from a diverse array of backgrounds – internally and externally
Possession of the temperament and drive to excel within a high-growth environment and to work until the job is done each day
Benefits
Paid time off
10 paid holidays annually
Health, dental, and vision insurance
401(k) matching
Employee discounts on our programs and offerings
Company
Headfirst Summer Camps
For over 20 years, we’ve been creating programs that inspire children and young adults to courageously engage with the world, celebrate the challenges that come with trying hard things, and meet every opportunity and every setback with persistence, patience, and a positive attitude.
Founded in 1996Washington, District of Columbia, US
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase