Headsbase · 1 month ago
Application Support Analyst – Marketing & Sales (AMS)
Houston, TX
Full-time
Onsite
Entry, Mid Level
1+ years expHeadsbase is seeking an Application Support Analyst to provide on-site functional support for Marketing & Sales applications. The role focuses on Salesforce and .NET-based systems, ensuring smooth operations and timely incident resolution while collaborating with business stakeholders and technical teams.
Management Consulting
Responsibilities
Provide daily functional support for Marketing & Sales applications (Salesforce/.NET) within an AMS framework
Serve as the primary on-site point of contact for end users, addressing application issues, questions, and enhancement requests
Triage, investigate, and resolve incidents in coordination with offshore L2/L3 support teams
Monitor system performance, identify recurring issues, and support problem-management activities
Collaborate with cross-functional business teams to understand workflows, identify gaps, and recommend improvements
Document system issues, resolutions, and functional processes to support knowledge sharing
Support change management activities, including user testing, validation, and communication
Participate in regular status meetings, providing updates on incident trends, priorities, and risks
Maintain strong understanding of Marketing & Sales business processes to ensure alignment with application functionality
Qualification
Required
1–3 years of experience in application support or functional support roles within an AMS environment
Hands-on experience supporting Salesforce and .NET-based Marketing & Sales applications
Strong understanding of Marketing & Sales business processes and workflows
Experience with incident management, ticketing systems, and problem-management practices
Ability to work closely with offshore teams and collaborate across multiple support tiers
Excellent communication and stakeholder-management skills, with the ability to engage business users effectively
Strong analytical and troubleshooting abilities
Company
Headsbase
At Headsbase, we help organizations strengthen their workforce through modern talent solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase