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InnoSource · 2 days ago

Customer Service Representative / Call Center Representative - Hybrid - M-F Schedule!

Kent, OH

Full-time

Hybrid

New Grad, Entry Level

$15/hr - $15/hr

InnoSource is a company dedicated to uplifting communities through meaningful careers. They are seeking a Customer Service Representative / Call Center Representative to assist customers with empathy and professionalism, helping them navigate financial challenges and manage utility costs.

OutsourcingRecruitingStaffing Agency

Responsibilities

Handle inbound and outbound calls, addressing questions, resolving concerns, and guiding customers through application processes for various assistance programs

Help customers complete their applications over the phone, review income documentation, and ensure accurate processing to determine eligibility

Maintain detailed and accurate customer records using our systems

Work closely with colleagues and supervisors to meet program goals and deliver outstanding service