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Inland Regional Center · 1 day ago

Consumer Services Coordinator (Case Management) for the Riverside South Transition Unit

Riverside, CA

Full-time

Hybrid

Entry Level

$25.67/hr - $39.82/hr

1+ years exp

Inland Regional Center is dedicated to providing services and supports for individuals with developmental disabilities. The Consumer Services Coordinator is responsible for coordinating these services in the Riverside South Transition area, ensuring the effective implementation of Individual Program Plans and providing advocacy for consumers and their families.

Non ProfitPublic RelationsSocial Assistance

Responsibilities

Responsible for a CSC’s daily responsibilities in providing case coordination services for consumers

Utilize Person-Centered Planning strategies to create and execute the Individual Program Plan (IPP) for consumers, generate progress reports, and conduct annual reviews

Evaluate the consumer’s progress and plan as identified in the IPP on an ongoing basis; create and implement IPP Addendums, as needed

Provide advocacy services to consumers and their families. Attend all relevant meetings, i.e., Individual Education Plan (IEP), Individual Transition Plan (ITP), Individual Habilitation Component (IHC), etc., and prepare paperwork as necessary

Seek out and effectively utilize generic resources on behalf of consumers and their families

Complete individual or family crisis intervention and appropriately document activities

Complete Special Incident Reports on a timely basis and inform representatives of other agencies and programs as appropriate

Coordinate consumer assessments, including medical, psychological, developmental, educational, vocational, OT/PT and others

Complete placement and liaison activities, as required

Ensure Medicaid Waiver standards are always maintained and documentation completed on a timely basis

Arrange for the placement of consumers in residential facilities, day programs and/or other training programs as clinically indicated and approved by the Interdisciplinary Team

Complete facility audits (ICRC 513 form) as required and when facility problems are identified

Identify situations in vendored programs requiring the attention of the Quality Assurance and/or Resource Development and Transportation Program and make the appropriate referral

Keep the manager informed of the status of the caseload, community and activities, and unusual or difficult case situations

Participate in case conferences and interagency meetings, as needed or assigned

As directed by the manager, provide case coordination coverage for any consumer whose CSC is absent or if there is no longer an assigned CSC

As directed by the manager, act as a mentor for new employees

Complete IRC’s orientation and new staff training sessions

Visit Level 2, 3 and 4 residential facilities and day programs as assigned

Participate in at least one Quality Assurance evaluation/audit of a community care facility, health care facility, or a day program annually

On a daily and timely basis, complete administrative requirements, Purchase of Service forms, maintain and update consumer file information and documentation, enter Target Case Management (Title 19) notes documenting all activity and securing all possible units, but no less than the required minimum number of 400 units per month. Completion of at least 95% of required case-related paperwork within designated time frames

Facilitate the purchase of services identified in the IPP

Be well prepared for compliance review, eligibility review and other administrative case reviews

Seek to maintain and expand relevant knowledge base. Attend all mandatory training sessions. Attend other authorized trainings to earn at least the required minimum number of Continuing Education Units (CEU’s)

Perform as a member of the team, answer questions, share expertise and contribute to the harmony of the team

Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments

Ability to handle a hybrid work environment consisting of working in the office, remotely at home and in the field while maintaining work productivity and efficiency

Organize travel to visit consumers, families, vendors, etc. efficiently and effectively

If bilingual, utilize skills in all aspects of the job, as able and as required

Use office equipment appropriately and report the need for any repairs. Keep the work area neat and orderly. Observe all safety rules and comply with IRC’s Injury and Illness Prevention Plan

Utilize IRC’s IT systems and equipment as assigned, maintaining security and following IRC’s protocols, procedures and requirements

Ensure that consumers’ rights and dignity are maintained in the provision of services

Comply with IRC’s personnel policies and procedures

Perform different or additional work as assigned

Qualification

Case managementPerson-Centered PlanningAdvocacy servicesBilingualCommunication skillsDriving skillsTeam collaborationFlexibilityOrganizational skills

Required

Bachelor's degree from an accredited college or university and one year of experience, including case management, in intellectual/developmental disabilities, social work, special education, early childhood development, or a related field

OR Master's degree in social work, psychology, public health nursing, teaching, special education, early childhood development, or a related field from an accredited college or university

Ability to establish and maintain effective working relationships with others

Ability to work cooperatively and effectively with others

Maintain good attendance and punctuality

Ability to follow oral and written direction

Good verbal and written communication skills

Full use of an automobile, possession of a valid California driver's license and liability insurance for the minimum amount prescribed by law or ability to provide for independent transportation

Must have and maintain a safe driving record