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Bobtail · 1 day ago

Quality Assurance (QA) Analyst (English & Punjabi)

United States

Full-time

Remote

Entry Level

1+ years exp

Bobtail is dedicated to increasing happiness by eliminating inefficiencies in the supply chain. The Quality Assurance (QA) Analyst will be responsible for planning, executing, and overseeing the inspection and testing of Bobtail's services to ensure quality and conformance to specifications.

Freight ServiceTransportation

Growth Opportunities

Responsibilities

Plan, execute, and oversee inspection and testing of Bobtails services to confirm quality and conformance to specifications and deliverables

Assist operations in tracking, documenting, and reporting quality levels as well as Onboarding, Retention and Buyout Specialist environmental, and health and safety goals/KPIs

Analyze and investigate service complaints or reported quality issues to ensure resolution in accordance with company guidelines and external regulatory requirements

Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints

Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development

Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes