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Prosperity Bank · 1 week ago

Customer Service Representative (Full Time) - Plano

Plano, TX

Full-time

Onsite

Entry Level

1+ years exp

Prosperity Bank is a financial institution dedicated to providing excellent customer service. The Customer Service Representative is responsible for resolving customer inquiries, maintaining professional relationships, and performing various financial services such as account management and problem resolution.

BankingFinancial Services

Responsibilities

Assumes responsibility for the effective and professional performance of financial service functions

Takes customer calls

Provides excellent customer service

Answers questions and solves problems for customers by listening, collecting data, and securing answers

Assists customers with their Checking, Savings, Time Deposits, IRAs, Loans, Safe Deposit Boxes, Internet Banking, Debit Cards, and Credit Cards

Handles complaints in a professional manner

Presents and explains Bank products and services to customers and assists in meeting their financial needs including the following: opening, closing, and maintaining checking, savings, time deposit, and individual retirement accounts as well as working with safe deposit boxes, savings bonds, credit cards and consumer loans

Consistently strives to meet the Customer Service Center’s call quality goals

Maintains and projects the Bank's professional reputation, while adhering to the Bank policies

Other duties as assigned

Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management

Keeps management informed of problems

Maintains a professional working relationship with all associates in the Customer Service Center

Assumes responsibility for related duties as required or assigned

Assists other departments, as necessary

Keeps work area clean, secure, and well maintained

Maintains the privacy of customer information