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eTeam · 2 months ago

Senior Operations Support Analyst

Iselin, NJ

Full-time

Onsite

Senior Level

5+ years exp

eTeam is seeking a skilled Client Support Analyst with strong problem-solving abilities and expertise in Client platform and MuleSoft integration solutions. This role provides expert-level support to internal users while ensuring optimal system performance and seamless enterprise integrations.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Serve as primary contact for complex Client and MuleSoft issues; diagnose, triage, and resolve incidents within SLAs while documenting solutions

Manage user accounts, profiles, roles, permissions, custom objects, fields, and validation rules; conduct system audits and optimize performance

Troubleshoot Anypoint Platform integrations, monitor API health, resolve connectivity issues, and ensure data synchronization across systems

Support Sales Cloud, Service Cloud, and Experience Cloud; troubleshoot automation tools (Process Builder, Flow, Workflows); maintain reports and dashboards

Partner with business users and development teams; translate technical concepts; participate in release management and testing

Identify process optimization opportunities; stay current with Client releases; recommend best practices; contribute to documentation and training

Qualification

Client administrationMuleSoft Anypoint PlatformAPI managementSOQLData LoaderREST/SOAP APIsClient Administrator certificationPlatform App Builder certificationService Cloud Consultant certificationMuleSoft Developer certificationEinstein AnalyticsAgile/ScrumDevOps practicesApexVisualforceVersion controlChange managementAnalytical skillsCustomer serviceCommunication skillsAttention to detailCollaboration

Required

5-8 years in Client administration and support with MuleSoft integration experience

Strong Client administration proficiency (security model, data management, customization)

Working knowledge of MuleSoft Anypoint Platform and API management

Experience with SOQL, Data Loader, REST/SOAP APIs

Basic understanding of Apex and Visualforce for troubleshooting

Familiarity with version control and change management

Exceptional analytical and problem-solving abilities

Excellent communication skills with ability to explain technical concepts to diverse audiences

Strong attention to detail and ability to manage multiple priorities

Customer-service oriented with collaborative mindset

Preferred

Client Administrator certification (ADM 201)

Additional certifications: Platform App Builder, Service Cloud Consultant, MuleSoft Developer

Experience with Einstein Analytics, Agile/Scrum, and DevOps practices

Company

eTeam

Glassdoor4.0

eTeam is a staffing agency that also provides payrolling services.

Founded in 1999

Somerset, New Jersey, USA

501-1000 employees

http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (205)

2023 (11)

2022 (7)

2021 (24)

2020 (25)