TEKsystems · 1 day ago
Production/Telephony Engineer
Menlo Park, CA
Full-time
Hybrid
Senior Level
$90/hr - $110/hr
5+ years expTEKsystems is a leading provider of business and technology services, and they are seeking a Production Engineer to support the modernization and reliability of their global telephony infrastructure. This role involves collaborating with the CTO and Solutions Engineering team to ensure the telephony systems are secure and operationally excellent.
Information Technology
No H1B
Responsibilities
Partner with CTO to lead and execute CorpVoice and other telephony modernization projects
Own operational reliability for telephony infrastructure, including monitoring, alerting, and incident management
Drive technical improvements, automation, and documentation for telephony systems
Collaborate with cross-functional teams (network, security, facilities, vendors) to deliver integrated solutions
Support regulatory compliance, security reviews, and business continuity planning
Mentor junior engineers and contribute to a culture of operational excellence
Qualification
Required
Minimum 5+ years experience in enterprise telephony, production engineering, or related fields
Hands-on expertise with VoIP, SIP, Asterisk, Cisco, AWS, and telephony APIs
Experience supporting large-scale, global infrastructure in a high-availability environment
Strong scripting/automation skills (Python, Bash, etc.)
Excellent problem-solving, communication, and project management abilities
Preferred
Basic understanding of, and able to troubleshoot, the SIP protocol
Comfortable with Asterisk, the open source IP/PBX
Some experience with CUCM
Working knowledge of CVOICE concepts
Ability to maintain IOS-based voice gateways, including analog, ISDN, and SIP (CUBE and non-CUBE)
Basic understanding of IVRs and ACDs
Able to work with carriers to troubleshoot trunking issues
Basic understanding of PSTN-related regional regulatory considerations
Bonus: Experience with Cisco VCS
Bonus: Some understanding of WebRTC clients
Basic understanding of route/switch as it applies to telephony
Basic understanding of IPv6 (both dual-stack voice and single-stack v6)
Basic understanding of Cisco IOS
Basic understanding of network security, including ACLs
Comfortable managing networking within a CentOS / RHEL environment
Bonus: Security-focused mindset
Good understanding of Bash and Shell scripts
Able to understand and build basic SQL queries
Able to build and maintain Python scripts
Bonus: Experience with fleet management suites such as Chef or Puppet
Bonus: Experience with AWS EC2 and AWS's database offerings
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Company
TEKsystems
At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ryan Skains
Vice President, TEKsystems Global Services
Recent News
2025-11-19
2025-10-29
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