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eTeam · 2 months ago

TrakSYS Support Engineer

Richmond, VA

Full-time

Onsite

Entry, Mid Level

eTeam is seeking a TrakSYS Support Engineer responsible for providing technical support, maintenance, and enhancements for TrakSYS-based MES solutions. The role involves diagnosing and resolving system issues, supporting end users, and ensuring seamless MES operation across manufacturing environments.

Information Technology

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Provide Level 1 / Level 2 Support for TrakSYS MES application

Monitor system performance and ensure continuous up time

Identify root causes and coordinate fixes with development team, ERP team, WMS team, Infrastructure team, Network team or Vendor team and business users

Query and analyze TrakSYS SQL Server database table for investigation and resolve data-related discrepancies to maintain data accuracy

Troubleshoot TrakSYS integration issues with ERP (e.g., SAP), WMS (e.g., BlueYonder), and PLCs (e.g., KepServer OPC)

Troubleshoot TrakSYS configurations (e.g., Modules, Services and Workflows) and apply changes

Handle incident management and services requests through ticketing tools e.g., ServiceNow

Maintain support documentation, change logs, and knowledge base articles

Track SLAs, KPIs, and recurring issues for continuous improvement

Support scheduled maintenance, upgrades, and deployments

Qualification

TrakSYS MESC#/.NetSQL ServerJavaScriptHTMLCSSIISWindows ServerAnalytical skillsProblem-solving skillsCommunication skills

Required

Hands on experience on TrakSYS MES (version 12 is a plus)

Understanding of TrakSYS architecture and core configurations

Knowledge of C#/.Net, JavaScript, HTML and CSS

Knowledge of SQL Server (queries, stored procedures)

Knowledge of IIS, Windows Server, and network basics

Strong analytical and problem-solving skills

Good communication skills

Company

eTeam

Glassdoor4.0

eTeam is a staffing agency that also provides payrolling services.

Founded in 1999

Somerset, New Jersey, USA

501-1000 employees

http://www.eteaminc.com

H1B Sponsorship

eTeam has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (36)

2024 (205)

2023 (11)

2022 (7)

2021 (24)

2020 (25)