Talentsearchpro · 2 days ago
Technical Customer Support Specialist with Interest in AI & Audio
Chicago, IL|San Francisco, CA|Denver, CO|New York, NY
Full-time
Onsite
Entry, Mid Level
2+ years expTalentsearchpro is a company focused on AI audio solutions, and they are seeking a Technical Customer Support Specialist. This role involves providing technical support for their AI audio platform and troubleshooting complex issues while translating findings for customers and teams.
Human Resources
Responsibilities
Provide technical support for AI audio platform, troubleshoot APIs, integrations, telephony issues, and translate findings for customers and teams in a fast-paced startup environment
Independently troubleshoot complex issues across APIs, integrations, and our broader AI audio platform
Translate complex technical findings into clear, concise explanations for both customers and internal teams
Qualification
Required
2–3 years in technical customer support (SaaS / high-growth tech; B2B/enterprise preferred)
Strong technical troubleshooting background
Proven ability to ramp quickly with minimal onboarding
Operate effectively in ambiguity
Interest in AI and audio
Background in troubleshooting telephony-related issues using AI integrations, SIP, Twilio, or other tools and platforms
Confident troubleshooting REST APIs, HTTP requests/responses, auth, webhooks, and integration flows
Comfortable debugging browser/network errors and client-side issues
Hands-on experience with GCP tools—especially GCP Logs
Solid understanding of SQL for querying, investigating, and validating data in logs
Able to read and troubleshoot code, especially Python
Can reason about logs, stack traces, and error messages to isolate root causes
Strong interest in AI; familiarity with LLM concepts (prompting, hallucinations, common failure modes)
Basic understanding of how AI models are used in production workflows
Highly autonomous: manages own workload, priorities, and learning without close supervision
Fast learner: picks up new concepts, tools, and features quickly with limited context or training
Adaptable: comfortable when features ship/break without advance notice; adjusts workflows on the fly
Proactive: identifies patterns, raises product issues, and improves internal docs/knowledge base
Clear communicator (especially in writing): can turn complex technical issues into straightforward explanations
Detail-oriented: careful in analysis, documentation, and customer-facing responses
Collaborative: works well with product/engineering and a distributed, international team
Driven and accountable: maintains a high bar for quality and follows through end-to-end on issues
Preferred
Exposure to JavaScript/Node.js/React is a strong plus
Interest or experience in audio technology or media processing is a plus
Bonus: prior use of AI audio tools
Company
Talentsearchpro
Talent Search Pro, we understand that making the right hire is a critical action that you have to take as an organization.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase