US Tech Solutions · 5 months ago
Help Center/Customer Support Production Ops Program Manager
Sunnyvale, CA
Full-time
Hybrid
Senior Level
5+ years expUS Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. They are seeking a Help Center/Customer Support Production Ops Program Manager to lead day-to-day program operations and process coordination for multimedia asset creation and delivery, serving as a key liaison among various stakeholders.
Information Technology
Responsibilities
Own and drive the end-to-end multimedia content lifecycle, including request intake, budgeting, scheduling, tracking deliverables, and final publication
Act as a point of contact for support-related content escalations and production delays; partner with vendors and stakeholders to resolve issues promptly and effectively
Manage vendor relationships: Coordinate with production partners on asset creation, script and storyboard reviews, delivery timelines, and escalations
Implement and refine Standard Operating Procedures (SOPs) for multimedia workflows, quality checks, and compliance (e.g., accessibility standards)
Support tooling initiatives: Program-manage tool evaluations, scoring rubrics, process improvements, and feedback loops with vendors
Drive monthly internal communications, including a video newsletter and written team updates
Prioritize and manage incoming multimedia requests from content strategists across various product areas
Ensure consistent branding and visual style guides are integrated into all multimedia assets in alignment with evolving marketing standards
Provide operational support for metrics reporting and stakeholder communications
Qualification
Required
5–7 years of program management experience, ideally within content, media production, or operations
Proven experience managing video or multimedia production workflows, including coordination with production vendors
Experience working within customer support or help center environments, including managing and resolving escalations tied to customer-impacting content
Strong project management capabilities: milestone tracking, stakeholder engagement, and managing multiple concurrent requests
Proficient in using standard productivity and collaboration tools to document and communicate progress
Excellent communication skills, both written and verbal, for cross-functional collaboration and updates
Experience maintaining compliance-driven content or operational programs (e.g., accessibility initiatives)
Preferred
Experience in content operations, content strategy, or customer support organizations
Exposure to tools used in media production, editorial evaluation, or content workflow assessments
Background in agency environments with varied client portfolios and tight deliverables
Understanding of video localization workflows and requirements (voiceover, language versions, etc.)
Basic knowledge of multimedia style guides and branding practices
Company
US Tech Solutions
US Tech Solutions counted among the largest yet the fastest growing staffing firm; all achieved organically.
1001-5000 employees
H1B Sponsorship
US Tech Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (9)
2023 (13)
2022 (24)
2021 (18)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Manoj Agarwal
Chief Executive Officer
Recent News
Kelly Services, Inc.
2025-05-17
GlobeNewswire News Room
2024-12-13
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