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Minnesota Department of Agriculture · 2 days ago

MDA Salesfroce Business Administrator - Management Analyst 4

St Paul, MN

Full-time

Hybrid

Mid Level

$33.48/hr - $49.66/hr

3+ years exp

The Minnesota Department of Agriculture is dedicated to enhancing the quality of life for all Minnesotans by ensuring the integrity of the food supply and the health of the environment. They are seeking a Salesforce Administrator to manage and coordinate the Salesforce system for customer, licensing, and inspection data, providing technical support, training, and overseeing system configurations.

AgricultureAgTechGovernment

No H1B

Responsibilities

Administer, direct work, manage and coordinate the complex electronic customer data Salesforce system used to manage customer, licensing and inspection data at the Minnesota Department of Agriculture

Administer day-to-day Salesforce platform activities such as user management, security and data settings, system and workflow configurations and related reports and documentation

Provide lead technical support for MDA users

Perform data and system testing for quality assurance and functionality

Conduct work activities related to the research, develop and testing of new features and functionality

Design and deliver training to agency-wide staff and Salesforce users, as appropriate to their roles and responsibilities

Qualification

Salesforce administrationData analysisProject managementSalesforce certificationJiraConfluenceSalesforce configurationSalesforce automation toolsCustomer service skillsDiversity commitmentCommunication skillsInterpersonal skills

Required

Three (3) years experience working with the administration of Salesforce and customer data management, including but not limited to analysis, quality assurance, reporting or auditing

Project management and operational management skills sufficient to lead implementation of complex projects and manage them to successful completion

Analytical skills sufficient to review complex program data, identify trends, and prepare reports that help leadership monitor progress and ensure compliance with regulations

Communication skills in speaking, reading and writing, sufficient to understand very technical language and convey concepts, instructions and core concepts in plain language to individuals without strong technical skills

Ability to establish and maintain effective working relationships with others, both within MDA and with external contacts

Customer service skills sufficient to assist staff with technical problems, and to act as a liaison between staff and MNIT staff when necessary to resolve a problem

The ability to celebrate diversity and a strong commitment to a respectful and inclusive work environment

Preferred

Salesforce Administrator (ADM 201) certification

A bachelor's degree in information systems management/development, Computers/Computer Technology, Data Analytics or another related field

Experience using Jira and Confluence

Experience working in Salesforce configuration, including custom objects, fields, workflows, and security settings

Experience with Salesforce automation tools (Flow, Process Builder, Workflow Rules)

Additional Salesforce Certifications (Platform App Builder, Experience Cloud, Service Cloud, etc.)

Experience working with Salesforce Lightning Platform and Lightning Experience

Benefits

Paid vacation and sick leave

12 paid holidays each year

Low-cost medical, dental, vision, and prescription drug plans

Fertility care, including IVF

Diabetes care

Dental and orthodontic care for adults and children

6 weeks paid leave for parents of newborn or newly adopted children

Pension plan that provides income when you retire (after working at least three years)

Employer paid life insurance to provide support for your family in the event of death

Short-term and long-term disability insurance that can provide income if you are unable to work due to illness or injury

Tax-free expense accounts for health, dental, and dependent care

Resources that provide support and promote physical, emotional, social, and financial well-being

Training, classes, and professional development

Federal Public Service Loan Forgiveness Program (Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, visit the Federal Student Aid website at studentaid.gov)

Employee Assistance Program (EAP) for work/life support

Common sources of stress can be addressed through the EAP: mental health, relationship challenges (personal and work), grief and loss, finances, and legal issues

Daily Living/Convenience Services: Chore services, home repair, trip planning, child/elder care